Eric P.
⭐☆☆☆☆ Buyer Beware
⭐☆☆☆☆ Buyer Beware Buyer beware. MrBuerly does not offer reasonable exchanges. I purchased a jacket that did not fit as expected and requested an exchange for a different size. I was told that exchanges are only possible if the customer pays all international return shipping, customs fees, and additional costs—which effectively makes exchanges impractical and prohibitively expensive. Additionally, there is no clearly stated return or exchange section or policy on their website, which is a major concern for an apparel company. This information should be transparent before customers make a purchase. Instead of honoring a standard exchange, the company repeatedly offered small partial refunds (10%, then 15%) as “compensation,” which does not resolve the issue and shifts all responsibility to the customer. After multiple emails and escalation attempts, my concerns were minimized rather than addressed. This was a frustrating and disappointing experience. I am sharing this so other buyers fully understand what to expect before ordering from this company. Purchase at your own discretion.
Response from MrbuerlyJan 27, 2026
Hello, We’re truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this has caused you. This is certainly not the level of service we aim to provide. We understand your concerns regarding exchange costs, return transparency, and communication. For international orders, return shipping and related fees can unfortunately be high, which is why our team sometimes offers alternative solutions such as partial refunds to help reduce customers’ financial burden. However, we sincerely regret if these options did not meet your expectations. We also appreciate your feedback regarding the visibility of our return and exchange policy. Your comments have been shared with our team, and we are actively working to improve clarity and accessibility on our website. Our intention is never to minimize any customer’s concerns. We truly value your feedback and regret that we were unable to resolve this matter to your satisfaction. If you are willing, we would appreciate the opportunity to review your case once again and explore whether further assistance can be provided. Please feel free to contact our support team with your order details. Thank you for bringing this to our attention. Your feedback helps us improve our service. — MrBuerly Customer Support Team