Jon
Avoid at all costs
I am writing this to warn every potential customer to stay as far away from this company as possible. Dealing with them has been a complete nightmare and it is clear they have no intention of following basic consumer laws. I purchased trousers for a specific event that were not as described, and despite the event now being over and the items being useless to me, they refuse to provide a legal refund. I have been stuck in an endless loop with a representative named Elena who completely ignores my messages. I have clearly stated that I do not want a replacement or a pathetic 10% discount, yet they continue to push these "offers" to avoid giving me my money back. They are blatantly violating the Consumer Rights Act 2015 and have refused to escalate my complaint to a manager despite multiple requests. This isn't just poor service; it is a calculated attempt to exhaust customers so they give up on the money they are owed. Do not be fooled by their website or their initial tone. Once they have your money, they will obstruct every attempt at a return. I am now forced to initiate a chargeback with my bank to get my funds back. Avoid this company at all costs unless you want to be scammed out of your hard-earned money.




