Mr. ApplianceReviews of mrappliance.com

I started out with a regular GE wall oven with microwave service request on 4-2-26. Microwave worked fine but oven would not get over 100 degrees . 1st call - service call charge plus a $600 part . Tech said he couldn’t get a cell phone signal In order to run a card - so I wrote a personal Check. Wrong part came in and they had to reorder - ok - $600 part came in and it still wouldn’t go above 100degrees. My husband specifically asked the technician if he had checked the electrical components plus the breaker. Same tech - said yes but he needed another part - another service call - plus the cost of the part. Fast forward to 4-20 -26 still not repaired - same issue - so we asked for our parts and money back for service calls . Because they had said they checked the electrical components Plus the breaker - we went to LOWE’S and bought a new wall oven almost like the old one (which was less than 10 Years old), installed it and guess what - same issue . LOWES said we would have to have an electrician check it which was another service call. Fast forward to today 5-21-26- still no refund ( was told I needed to make sure I checked the mail carefully because the check would Look like junk Mail !!!! I am highly aggravated. And plain mad - the electrician verified it was simply the BREAKER -was removed and not put back in the correct location in the box. He fixed it and now I’m Out close to $5000, whoever heard of a refund check looking like junk mail !!!

DO NOT use this company! It is a scam! They are liars and exorbitantly overcharge you. I paid $468 dollars to have a $20 heating element replaced on my dryer in 20 minutes. My husband has replaced the heating element before, but that day, I ordered the wrong replacement and he found a burnt wire that we wanted to make sure was inspected to insure the dryer was safe to use. My husband was outside working and was the one to meet the tech both for the diagnosis and when he returned with the part. My husband was NOT given an estimate before the work started. I was on the phone when the tech completed the job, so I signed his tablet and gave him a credit card. After 3 attempts with the credit card and no service on the tablet, I was left to write a check or I would be disputing the charge with my credit card. I asked my husband if he knew it was going to be almost $500 to fix our 15 year old dryer? He said he was never given a price. The invoice I was emailed was a lump sum and not detailed, so I emailed the next morning and asked for an itemized invoice. It was a Saturday and I received an automated, we will be with you shortly, email. A week later I had not received a email, so i emailed again. Dominic, the manager, replied and told me multiple lies. First, he told me that according to their records, this was my first communication with them. Second, they put in a high grade OEM coil costing $160+. The part they replaced is, WP8544771, and I cant find one for more than $70, with most being in the $20-$30 range. Finally, he told me that my husband signed off on the estimate. I asked for proof and he sent me my signature on the work authorization line and like I previously said, I was not here to approve the work. I will be attaching the communication I had with Mr Dominic Crame, where he tell me on two occasions that my husband had to sign on the work authorization before the job was started. Services

I called Mr. Appliance for a dryer issue and was charged a $169 diagnostic fee. The technician did not even take out a tool, open up the machine, or perform any actual troubleshooting to verify what was wrong. Instead, he simply looked at the front of the unit and immediately quoted a flat-rate repair of $595 based entirely on an iPad matrix. Paying $169 just for someone to look at an appliance and read a flat-rate code without checking the parts is incredibly unprofessional and anti-consumer. Save your money and look for an independent local repair shop or replace the unit altogether.

Our washing machine stopped working, and when the technician came out on Tuesday, I made it very clear that the repair needed to be completed by Friday because we were leaving for a trip. I was specifically assured that the part would arrive Wednesday or Thursday and that the repair would be completed by Friday morning at the latest. Based on that promise, I paid a 75% deposit upfront — several hundred dollars — so the company could order the part. Friday arrived, the part never showed up, there was apparently no tracking information available, and nobody from the company proactively contacted me with an update. I had to call them myself to find out the promised timeline would not be met. What made the experience even more frustrating was that when I repeatedly requested to speak with a manager, I was told that was not possible and that escalation could only happen through email. To make matters worse, the technician never meaningfully inspected the machine. I explained the symptoms — water left in the drum and a humming noise — and he immediately said it needed a drain pump, collected payment, and left. I also have concerns about the pricing transparency of the repair and part markup, especially given the large upfront deposit requirement. At this point: • The promised repair timeline was missed • Communication was poor and reactive • My money is tied up in the deposit and the ordered part • I was unable to pursue another repair option sooner • Our travel plans were negatively impacted Mistakes and delays happen. What matters is communication, accountability, and customer service. Unfortunately, this experience lacked all three. I hope management reaches out to resolve this situation appropriately.

If I could do less than 1 star I would, we paid 350.00 to have Mr. Appliance Lexington franchise diagnose a problem with our Viking oven. We were informed apart would be ordered, fast forward 1 month later with me calling multiple time and being told the part was coming. Third call over a month later I was told that the location had been closed and they could do nothing for me, I was directed to call their head office 888-998-2011. Love this part, the answering system asks for zip code of your location before you are able to talk to someone come to find out there is no service anywhere near my home anymore so it hangs up on you. I was able to get thru by pressing the number if I was calling from Canada. You are now sent to a scheduling service only. I have had them escalate this issue 3x now with zero response from Mr. Appliance their answering service say they have no other way to help and we have been forced after over a month without an oven to have another company come in and pay another 350.00 diagnostic fee and a 800.00 repair bill to finally get our oven fixed. We are also still out our original 350.00 with no way to contact Mr. Appliance corporate (so much for customer services). They are part of the neighborly company and their slogan is “It’s Not Done, Until It’s Done Right!!” Never trust this company, they have actively set their system to give customers as little customer service as possible. They closed the location with total disregard for their customer, leaving us and I’m sure other’s out of pocket and with their repairs not completed.

Don’t make the same mistake I made. What should have been a simple, straightforward repair to our Bosch dishwasher turned into an expensive and frustrating ordeal with Mr. Appliance. From the start, the technician misdiagnosed the issue, sending us down the wrong path. That mistake ended up costing us over $1,400 in parts that did not fix anything, leaving us with a dishwasher that still does not work and is now filled with “warranted” parts that serve no purpose. To make matters worse, those parts were priced higher than what the manufacturer charges. The process dragged on through multiple visits and payments, only for the dishwasher to begin showing entirely new error codes afterward. When we tried to get help, the company became unresponsive. Even more concerning, they publicly responded to our online reviews with false claims about rodent infestations, something never mentioned to us during service. It felt less like customer support and more like an attempt to discredit our experience. While they acknowledged how poor the experience was, they have made no effort to address the financial loss, wasted time, or ongoing frustration. If you are looking for a reliable repair experience, look elsewhere. Choose a company that diagnoses accurately, communicates honestly, and stands behind their work, because this one does not.

Poor communication. Ask to speak with manager, technician, or owner on status of our repair. Supposingly waiting on part that is readily available on Amazon. We prepaid over $400. Dollars. Now all we hear is crickets. We are located in Lexington SC 29072.

Mark was wonderful to work with. He didn't try to sell me a repair when it would have cost more than the appliance was worth.