Randi R.
Phone was pretty scratched up
Phone was pretty scratched up. Also was missing the cover for the charger port So my active phone will obviously not be waterproof. My advice is to spend a touch more money for a brand new phone.

Mr Aberthon is the leading voice in America for rugged phones and hotspots.
Mr Aberthon (mraberthon.com) has 186 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Randi R.
Phone was pretty scratched up. Also was missing the cover for the charger port So my active phone will obviously not be waterproof. My advice is to spend a touch more money for a brand new phone.
Anthony D.
I received an order July 2, then inquired about an item the product manual implied would normally come with it, but was not included in my shipment. I simply asked politely if that was the case or not in a July16 email, no response, and again on July 20, no response. If room here I'll post my 7/16 email: “I noticed on pg. 8 of the Unite Explore User Manual, under "Meet Your Mobile Hotspot" it says "The mobile hotspot comes with a BatteryBoost cable and a micro USB charging cable". Only the USB charging cable (that plugs into a 110v receptacle) came with it. Since this was a new unit, am wondering if there should also have been a Battery Boost cable enclosed as well? Thank you”
Tim P.
Got my hotspot in a generic white box. Perhaps the only element of the original packaging was the plastic sheet on the hotspot screen. The additional cable for charging an external phone, listed in the manual as an included item, is absent. Order had to be placed twice because vendor would not accept any of my credit cards directly - seems paypal is really the only option. Checkout took 45 minutes by the time I added another card to paypal. Free shipping was worth what I paid for it - over a week elapsed between CT and DE.
Response from Mr AberthonApr 28, 2017
Hi Tim, I'm sorry that your experience wasn't satisfactory. In general, if you have any issues or concerns with your order we are always here to help. Please reach out directly to us and we will be happy to assist you. Paypal can be very hard to deal with when setting up a new card. I'm sorry that it took 45 minutes of your time :( Unfortunately, PayPal's internal system is something we have no control over... In regards to the device, I'm really not sure what occurred and why there were missing pieces. All of our hotspots are brand new and unlocked, and come with all their parts. Please contact our customer service department and they will happily assist you. Sam
Aber
They did what they promised. However, I paid $24 for overnight service and they waited till the next day to start delivery.
Response from Mr AberthonFeb 19, 2017
I'm sorry that you didn't get the package when you expected to receive it. I understand that it can be very disappointing. Unfortunately, UPS only delivers our overnight packages on the next day if the order was placed before 4pm EST. If the order was placed after 4pm EST, the package will always arrive on the following day. In order to facilitate our customers, we do have this information placed on our FAQ page and on the checkout page.