Shelby
Worst experience buying a phone
Worst experience buying a phone! Purchased Samsung 5 Active in late July. Paid for overnight shipment, but received the phone 5 days late. Basically told by company that shipping was not their problem. (And was not sent tracking information until 4 days after purchase.) HARD time believing the phone was new--it COMPLETELY malfunctioned within the first week--glitching; freezing; half of screen blacking out; keyboard non-responsive then typed random letters vs what I was typing; apps would repeatedly close unexpectantly; could not be heard on my calls. Was initially excited about finding what appeared to be such a great company (based on their reviews), but now question the integrity of their products. Returned phone and requested full refund.
Response from Mr AberthonAug 16, 2017
Hi Shelby, I'm sorry to hear about your experience with our company. I'm glad that you got a full refund. In general, we always prefer that out customers reach out to us before leaving a bad review. We treasure our reputation, and we always make a point of bending-over-backwards to keep our customers happy. I'm sure we could have investigated this situation for you. All of our products are brand new. It is very puzzling that your device malfunctioned. If there is any way that you feel that we can make your future experiences with us into positive memories, please feel free to reach out to our customer support. We would love to help. Jason (Mr Aberthon Customer Service Representative)