mozfigure.comReviews of mozfigure.com

Mozfigure is scammer. “ Hello, Refund failed on the platform, unable to process refund. You can switch to other products” Hope you have a nice day. “Your order 00011568 has not been shipped yet. Would you be willing to switch to other products in stock? This way, we can ship quickly.”

UPDATE 2: Careful again because this seller is casually protected by Paypal not accepting any kind of statement, closing the case without a solution for the buyer. Conclusion: SCAM site abusing buyer rights. My recommendation: not buying but if you buy, directly do it with your debit or credit card. It would be easier to get back your money throuhg VISA/Mastercard than Paypal... which is a mere spectator. UPDATE 19th September the figure was received but broken both left leg and claws. Seller tells me they will not provide any support or after sales. They can only give 15$ to repair the figure myself. So I buy I figure, logistics or seller send it broken and according to them, they have no responsibility. This is a joke. The value the figure had is lost. Again, dispute opened in PayPal against this seller. —————— Ordered Machinedramon resin figure. 129USD pre order + 299 figure... This product was ordered 6th of june. I've been quite polite until now. Have been asking for tracking numbers. They first sent me a UPS number, then another different after I realized it was cancelled. Then, they created a DPD tracking number... Then, tired of this nonsense I asked formally DPD which told me there was nothing in their hands. So I have decided to open a dispute in Paypal to register all the conversations and finally try to receive the product or a full refund. Web makes it easy to pay. They rapidly send you paypal link to pay, invoice... After this, the waiting is an odissey. Lack of interest from the seller, and only "good words" making up the complete disaster that I am suffering (do not know yet if it is intentional or not). I have been talking to them via paypal for nearly two weeks. They only state "please, be patient, some screenshots of the DPD tracking number and sorry for inconvinience". Wether I receive the product or not, this comment will not be change. This company has to improve quite much in client assitance and after sales...

Mozfigure deliberately waited over 180 days to avoid a refund. They update the status of an order as "awaiting shipment" without ever giving an update. And when asked, they say it will be shipped out ASAP. Which means nothing if ASAP is more than a year and a half later. Do not buy from this company. They will scam you out of your money, and leave you holding the bill with nothing to show for it. You will never get your item, unless by some divine intervention you do. The customer support is only one person who makes up any excuse to either delay your order, or to tell you they will not refund you. Terrible company. AVOID.

Bought a figure from a secondary site they own slamtoys DOT COM, Tried to reach out for support to get shipping information have not been able to get ahold of anyone. The figure they claim was in stock on slamtoys is out of stock on mozfigures and every other website. I contacted them to get information as to why and if my order was indeed still coming? No reply. How do i know they own slamtoys aswell and are the same exact people? Slamtoys links directly to them as their main site on some product posts for more images of statues AND their domains are registered to the exact same place.. Their banking information is also posted publicly on the slam site not smart when trying to scam people an hide it. Ill be opening a case with paypal with all the information ive collected on them "thank GOD paypal has good CS NEVER pay without it btw" So BEWARE SCAM SITE DO NOT BUY FROM THEM!!!

I preordered a figure from them 6 months ago, paid for the figure & shipping through PayPal. They stalled until just about the day PayPal couldn’t give refunds (180 days) and then told me the item was out of stock. I asked for a refund and they said they couldn’t give it to me since it had been over 180 days (even though there were about 10 days left for the refund). I’ve sent them messages through their Facebook page & emailed them, but they’ve stopped responding to my messages completely. I’m still trying to work with PayPal to force them to give me my money back. What a nightmare..

Don't buy absolutely! Classic Chinese online scam site. The products do not arrive or if they arrive they are very different from the originals presented or are heavily damaged. You won't receive any after-sales assistance, they don't respond or they tell you that they can't do anything about it and even if the site accepts PayPal you still won't be safe, in fact they just need to pretend to accept the refund as long as they receive the item back... But we all well know that no private individual can send an item back to China, and they know it too... which is why Paypal won't help you get a fair refund and will close the complaint in their favor. Site designed down to the smallest detail to scam you, don't trust it!