mozfigure.comReviews of mozfigure.com

This should be zero stars!! I ordered a figure back in 2023 and patiently waited for 3 years. I contacted them sooner and they said the studio was working on it. I recently reached out again and now they said the studio discontinued it?! No help or warnings. They won’t give a refund, just an exchange. I don’t want anything else, just my money back!! Don’t waste your time or money, they are a scam

I preordered the Inart The Batman 1/6 figure with Mozfigure in September 2023. This is my first inart order anywhere so I figured it would take a while to fulfill, considering my experience with 1/6 Hot Toys figures. One year passes and I get suspicious honestly and I reach out asking to cancel, since I haven't appreciated the total radio silence. They message me back saying they can't due to the deposit they put down, but they'll offer me a discount on shipping. Well, at least that must mean it's still going to be shipped out to me soon so I wait. This was in November 2024. It is now the end of 2025 and I see that people online have started receiving their figures. I assume that mine must be coming soon but I haven't heard anything from Mozfigure. Jump again to April 2026, still nothing. Not a single update. So I reach out and ask if there is any update at all on my order. I get an email, "we will contact the studio to confirm the shipping status." 9 days pass and again silence. I reach out again, "is there an update?" Only after I bother them again do they finally tell me, "To date we have not received any response or notification from the studio. We can only assist you with exchanging for other items." WHAT?! So I ask, "is my preorder cancelled?" I get the runaround, "The studio has not provided any shipping information yet, so we can only assist you in exchanging for other items." So I ask yet again, and clarify so they can't worm their way out of it, "I understand they have not provided shipping information yet. What I am asking is if the preorder for my order is still expected to be shipped eventually or if my item is no longer going to be available to be delivered at all. Are you still expected to receive the product?" Mozfigure's official response: "We recommend that you exchange it for another item, as the studio has stopped responding and has not refunded the deposit." At this point, I'm livid. What do you mean that for the past two years, I've been waiting on a preorder that these morons have failed to follow up on, with not a single update or check-in on the status, lost their deposit on, and are unable to keep in contact with their suppliers? AND they have the gall to tell me to take the fall for it and cover their asses on the deposit for an order they messed up? And of course, as soon as I brought all this up to them (in a more polite manner, no cursing lol) and told them I want a REFUND... silence. As of now, they have ceased all messaging with me, despite my multiple emails. Their store clearly has a policy that states, "If the order is cancelled by our store, a full amount of payment will be refund." Well, I guess we all know now that just means they'll never actually cancel, even if they by all consumer rights ought to, and will just string you on until it's too late to get your money back.

After months of excuses from this place I finally got my money back through PayPal, definitely a scammer avoid

I’ve been waiting for almost a year for the shipping invoice only for CS to tell me that the studio making what I ordered may have “absconded,” however the studio making the item that I ordered to replace it hasn’t responded to CS to invoice me either. It’s on the marketplace, to know the statuses of the studios that it works with. Now, I’m down $300, and I don’t believe that I’ll be getting that back—plus, I’m not the one who ordered it, so I have to drag my friend into the fight. Update: I had to pick another item that my payment would go toward, and the item that I selected was sold out from preorder. Never have I seen an online market be so disorganized as to have sold-out items listed visibly and not crossed off as sold out. This is also a responsibility that this market fails to fulfill. So I had to pick ANOTHER item, and am waiting for THAT studio to send a shipping invoice, all because the marketplace deceived me into waiting until the PayPal 180 days to clear so that I can’t demand a refund. This is insane!

Although this feedback is late, my experience with Mozfigure was very positive. I placed my order in January and received it in May earlier this year. The Pyramid Head figure I bought was extremely limited and completely sold out everywhere, but somehow they still had one left that I was able to get by emailing them and asking myself if, by any chance they still had one left. A small piece was missing (the apron on the Pyramid Head), but I believe this was not their fault. They did their best to assist me. However, due to the statue being very limited and difficult to obtain, I did not receive the missing piece. Despite this, I received my dream statue, and their customer service was very responsive throughout the entire process. Thank you very much! 🖤 I’m still very grateful to own the piece and happy I was even able to find it. It is my dream and grail forever.

Thief. Don't pre-order from this guy. You won't see your product, and you won't see your money. If you follow up, you'll receive "blow-off" emails.

I have preordered a statue in June 2024 that was to be released in December 2024. In January 2025 I had to conact them. They told me the shipping is now half of what the statue is worth. After some consideration I paid the fee. Then, nothing. I contacted them in March 2025, no reply. I contacted them in May 2025, they suddenly told me they miscalculated the shipping and that I have to pay half of what the figure is worth again. I told them then I want to step back from this contract, for they have left me waiting for almost a year now and switch shipping prices however they want. Since then they have been ignoring me and I had no chance to have my figure payment returned. That is over USD300 thrown out the window.

The website is very legit and I loved my figure I got. Shipping does take time and I do feel as if the shipping is way overpriced and I didn't know how much shipping would be until it was ready to be shipped, but either way I still chose to go through with the purchase and I was still satisfied. This company is also very good with communication and they get back to you quickly through email. Personally, I would reorder from them again myself, because at the end of the day I'd spend the same amount of money buying these figures anywhere else or maybe even more.