mozaracing.comReviews of mozaracing.com

the worst customer service i have ever experienced, i all started out in january with some trouble ordering products from the website were it would not let me order all though it reserved the money on my bank account and right after canceled the order i reach out by making a ticket but after 2 month with no responce i tried to contact them directly om E-Mail 2 times but still no responce so apparently no one is there to help the cusomers if they need it.

Intended to order a set of SRP2 Accelerator and brake pedals, in addition to a CRP2 Load cell clutch pedal. They appeared to work independently. The vendor advised that was not the case and offered resolutions to include refund, exchange or item cancel. Elected to cancel the entire order, as it was not standalone. The vendor: " Thank you for your reply. We will assist you in canceling your order. Due to CRP2 Load Cell Clutch Pedal is not compatible with the SRP2 Pedals. As a result, we are unable to provide an optimal gaming experience. We sincerely apologize for any inconvenience this may cause. If you have any other questions, please contact us promptly. We look forward to hearing from you." Asked them to confirm cancellation, thanked them and mentioned being excited to receive a separate product produced by them from another Vendor. Yesterday at 6am, was charged $300 for a product that was confirmed to not be compatible, meet my needs or be desired. No contact after first e-mail follow up. Second sent prior to this post. If they fix this, awesome and will update. If not, assume doing business with them will not result in any customer service assistance.

Horrible ordering process. Ordered a wheel mid-Feb. Told it would ship by early March. 6 weeks went by, no wheel, no updates (on Mar 22nd my order still showed early Mar ship date.) I send email to customer support asking for an update. I get an almost immediate response saying "Your product has shipped" and get a UPS tracking number. That was pure B.S. Going on 3rd day and UPS still doesn't have the shipment. They printed a label so they could tell me it shipped and it's really sitting in some queue waiting for someone to fulfill the order. Had same crap happen when I ordered a wheel base few months back. Great products, horrible customer service. There are plenty of great products out there so I think I'm done with MOZA going forward.

Achat d'une base R9 le 10 janvier 2026. Défaut constaté dès l'utilisation, indépendant de toute installation de ma part, comme démontré par vidéo transmise au support. Le service client a validé un ticket de retour et confirmé par écrit que la pièce serait renvoyée. 10 jours plus tard, sans aucune communication proactive, j'apprends qu'un "expert" interne a conclu à une mauvaise installation — contredisant leur propre validation. J'ai adressé une mise en demeure formelle citant les articles L.217-3 et L.217-7 du Code de la consommation (garantie légale de conformité, 2 ans). Aucune réponse sur le fond à ce jour. Le produit est peut-être bon. Le SAV, en revanche, pratique la validation de retour puis la rétractation sans preuve contradictoire, en espérant que le client abandonne. Ce n'est pas acceptable.

Extremely disappointing experience with MOZA. Their customer service is painfully slow, and almost every time I need help, I have to send 2 or 3 follow-up emails just to get a response. That alone is frustrating enough, but the refund issue made everything much worse. I returned 3 products, but they only refunded me for 2 of them. For the third item, they keep saying they do not have it, and because of that, they are refusing to return my money. From my side, I completed the return, yet I am still being forced to chase them for a refund that should have already been processed. This kind of after-sales support is unacceptable. When a company takes your money quickly but becomes unresponsive and unhelpful when it is time to solve a problem, it creates serious trust issues. Customers should not have to beg for replies, send multiple emails, and fight to get back money for returned items. Overall, this has been one of the most frustrating customer service experiences I have had. Very poor communication, very poor refund handling, and absolutely no sense of urgency when it comes to resolving customer problems. I do not recommend MOZA at all.

Nach 1 Jahr und 6 Tagen geht der AB9 flightstick kaputt während dem Fliegen. Nach Kontakt mit dem Support wurde mir gesagt ich müsse ihn einsenden. Ob mich das ganze wieder ein halbes flugzeug kostet oder ein Garantiefall ist konnte mir nicht beantwortet werden. Bei einem Produkt dieser Preisklasse ein no go. Zurück zum alten der funktioniert seit 10 Jahren

I’ve been waiting over a week for my order they say you’ll get within 3-7 days, I’ve contacted there email multiple times no response, I’ve tried to contact them on there website but it’s glitched so I can’t send anything.(edit) it’s the 12 of march I ordered on Feb 26th I got 1 of my items from them 5 days ago and still waiting for my 2nd item which I ordered at the same time.still no response on any of my emails, never ordering from there website again

I ordered a Moza R12 direct from Mozaracing.com on 17/02/2026. I understand that the Chinese new year was taking place during this period, but on their website it stated that the item would dispatch in 3 days from their UK warehouse and I should allow 3-7 business days for delivery, so I waited. On the 19th the DPD tracking updated to show 'label created', I contacted them on the 27th asking where my order was as the tracking hadn't updated. It took them 3 days to respond and tell me that the item has been dispatched and that they would expedite the delivery. I then contacted them again a few days later and they sent the same message. Today, the 5th of February, I had an email to say that they have refunded my purchase. Not a clue if my order was actually dispatched or where it went. I'm not saying don't buy Moza products as they perform great for the money, I'm just saying avoid ordering from them directly.