mozaracing.comReviews of mozaracing.com

20 euro shipping for a 55 euro item? are we serious? service is awful ! products are good but...

My experience so far with Moza has been VERY poor at best. On the 1st of June I purchased a $400 product that was on sale for $340, and it got confirmed by email. That same email stated that within 48 Hours my product would be shipped. By that 48 hour mark I still have yet to receive a shipping label. So I email them the next day. 48 hours later from my email I finally receive a reply. And lo and behold it’s a Ai prompt telling me about their shipping policy. So I reply back saying I’d like further clarification on my order because due to their policy, my package is past the shipping date. Long story short it is now the 15th of June and I STILL have yet to receive clarification on my order. I’m now out roughly $370 because of course they are HAPPY to take my money 2 days after my order. But they are not happy to deliver their own product on a timely fashion, IF AT ALL. I HIGHLY recommend looking for other brands/options.

Terrible customer service! They actually dont allow you to speak with anyone directly and will only respond via email or a chat bot. They also sell items on their website that they do not have IN STOCK. They will take the order and then use the app SHOP and show that it has been "shipped" and you will receive it a few days later. However it was never shipped and they delay as long as they can so that hopefully they will get in more inventory. You can NEVER GET A HOLD OF ANYONE THERE. All you can do it just send and email and hope for the best. The platform for driving works good, just dont trust that your going to receive products from them if you order them online. I would buy their items direct from a dealer never from them directly. June 6, 2026 was the delivery date for my order. June 9th after reaching out for 3 days they told me they never sent it and that it was out of stock. June 12th is today. Still, no refund, no item shipped, no response.

Customer service is non existent and the fact they don’t send everything in the box I wish I never bothered if I could give a 0 I would I would advise everyone to avoid if possible

I am extremely disappointed with my experience with MOZA Racing and the way my case has been handled. I purchased my MOZA racing bundle on 6 December 2025, including the wheel base and steering wheel. Unfortunately, after only limited use, the problems started. On 27 February 2026, the PSU suddenly failed. MOZA did send me a replacement PSU, which I appreciated. However, this already meant that I could not use the product for quite some time. Around 30 March 2026, I finally received the replacement PSU. On the very same day, after being able to use the setup again, the wheel base failed as well. It started making abnormal noises, the steering did not work correctly, and calibration did not solve the issue. I recorded videos, followed the troubleshooting steps, performed a soft reset and calibration through the MOZA software, and cooperated with everything that was requested. I then sent both the wheel base and the steering wheel back together in one package for repair or replacement. Around 6 May 2026, I received the wheel base and steering wheel back. However, immediately after reconnecting everything, it became clear that the issue had not been resolved at all. The same abnormal behaviour was still present. In my opinion, this strongly suggests that the product was either not properly repaired, not properly tested, or not properly inspected before being returned to me. After more back and forth, MOZA eventually confirmed that they would send me a brand-new R9 V3 wheel base. While I appreciate that a replacement was finally arranged, the entire process has been frustrating, unclear, and far too slow. Communication was inconsistent, earlier statements about replacing both the wheel base and steering wheel changed, and I repeatedly had to chase for updates myself. On 5 June 2026, I received the replacement wheel base. However, the steering wheel was missing. This is especially frustrating because I had sent the MOZA GS V2P GT Wheel back in the same package as the wheel base. MOZA later stated that they had not received the steering wheel, even though both items were packed together in one box. I also provided the UPS tracking number and explained the situation. So, after several months, multiple defects, repeated emails, unclear communication, and returning my equipment, I still cannot use the racing setup I paid for. Receiving a replacement wheel base does not solve the problem if the steering wheel is missing. I understand that technical issues can happen. A product can be defective. But the way this case has been handled is not acceptable. The product failed too quickly, the repair process did not fix the issue, and the after-sales support has left me without a complete working setup for months. For a product in this price range, I expected much better quality control, clearer communication, and a more professional resolution. Unfortunately, based on this experience, I cannot recommend MOZA Racing. The product has been unreliable, and the service process has been extremely disappointing.

Absolutely diabolical !! I ordered a wheel from Moza.com and they sent it to the wrong address ?! The rest of the order was sent to my address but the wheel was sent elsewhere ?! Customer service is appalling and non existent ! PLEASE DO NOT USE !

Ich schreibe dem Support, das meine Pit House App nicht geht, beschreibe alle Details ein, was ich schon probiert habe etc... Bekomme eine Rückmeldung mit genau den selben Tipps, die ich vorher angegeben hatte, ich schreibe noch 2 Tickets keine Antwort . Für ein Unternehmen dieser größe eine Frechheit!!! Bin extrem enttäuscht

Chinese products made in China with higher than normal failure rates. Poor customer service (email only) that’s located in China so it takes 24-48 hours for a single reponse. The company is a tight budget. Shipping with them can take 7-14 days no matter how big or small the item is. Sometimes the forget items in your order so it’s another 2 weeks to get it corrected.