mozaracing.comReviews of mozaracing.com

Die Basis und das Lenkrad haben mir sehr gut gefallen, abgesehen von den Pedalen, da nirgendwo steht, dass man diese unbedingt zusammen mit dem Cockpit verwenden muss. Und da ich vermute, dass Moza die Restbestände der normalen Basis loswerden wollte, haben sie das „Moza R5 Pro Bundle“ auf der Website versteckt. Als ich auf der offiziellen Website bestellt habe, gab es nirgendwo einen Hinweis darauf, dass es bereits eine Pro-Version des R5 gibt. Das finde ich sehr unzufriedenstellend, da ich die verbesserte Version hätte erhalten können, von der ich erst einen Monat nach dem Kauf erfahren habe, dass es sie bereits seit einem halben Jahr gibt. Das ist von eurer Seite aus sehr unschön!

As an active MOZA user and creator of one the official CM2 dashboard preset, I can say for sure that the company does not appreciate (and I dare to say accept) any kind of criticism. MOZA has exceptional hardware but lacks big time in software development and release management. Anyone who uses Pit House knows how messy software releases and beta tests are handled. As many other Chinese companies, their goal is to take over by reinventing the wheel with a 100% closed ecosystem instead of playing along. Customer base requests to make it compatible with other software widely used across the sim racing community (i.e Simhub) are simply ignored. Meanwhile, their software is limited, often glitchy and causes crashes unexpectedly. Any constructive criticism in social media (Facebook, Discord, etc.) are deemed as negative, inappropriate or irrelevant and are immediately censored by the moderators. While direct competitors are listening to their customers and opening up their ecosystems for compatibility, MOZA insists in doing the exact opposite: IGNORE YOU as a customer.

Moza products are high quality as far as I can tell. Very well made and tough. However they need to realize customer service is part of the business of selling products. Shipping delays are rediculous. Made an order 10 days ago and some items have yet to be mailed out or even have a shipping expectation date. No answer from the company when I asked when it would be shipped.

Very slow shipping and the software for the wheelbase doesn't work. Every time you open the app it resets everything you have changed about the wheelbase. This includes disabling safety features which has hurt my wrist on a few occasions already. The hardware for the money is great. But with this level of software you might as well go to simmagic or something.

Le matériel est sans aucun doute de très bonne qualité. Mais j'aimerais savoir pourquoi envoyer 2 colis. Sachant que j'ai commandé l’ensemble r12v2 avec son Quick release. Le Quick release n'est pas gros, il aurait pu largement rentrer dans le carton du volant. Du coup, je me retrouve avec 2 colis partis du même endroit, arrivés au même entrepôt de livraison, et la base arrive chez moi, mais le Quick release est toujours en Allemagne. J'ai donc actuellement une base inutile tant que DPD n'a pas décidé de me livrer l'autre partie. Merci à l’équipe de Moza Allemagne.

Ordered Moza R5 Base and ES wheel as an upgrade from Logitech G920. It was a great upgrade and I was very happy. My plastic paddle shifter in the ES wheel eventually broke after 3 years of use, but was no longer under warranty. I decided I would upgrade to the new FSR2 wheel $650 price tag. Since the purchase I have been in constant email with moza support for two weeks to help me diagnose an issue with the screen/dashboard shutting off from the day of my purchase. The support is in a different time zone so the replies are slow but they are consistent. I’ve sent multiple videos in to their support email. The issue seems to be with the pogo-pin board inside the wheel. They are asking if I can take apart the wheel to make the necessary repairs and allocate a part number for them so they can send me a replacement board. I was ready to upgrade my base, but now I am hesitant and debating returning my wheel.

tl:dr - I don't like the lack of communication from Moza when it came to delays, nor do I like the site was willfully misleading customers re: shipping times / delays the entire time I was waiting on my order. Also they shipped it to the wrong address even though I contacted them and changed my address because I had moved. I ordered the Moza MBooster Active Pedal early April, a few weeks after the launch date right around the times the US tariffs were announced. At the time of my order, the website said my order would ship within 7 business days, and estimated delivery 7-12 business days after that. Ok so 4 weeks total time at most upon initial order. Wasn't a big deal as I knew it was going to popular. Early May came and went and I reached out to Moza, they did respond and said there were production delays and a new estimated shipment could be mid may with delivery toward the end. In between the time I ordered and the time of that first communication, the processing time on the website changed twice, once to say orders would process withing 15-21 business days, with shipment still 7-12 business days, but shortly after, it changed back to the original time frame of ship within 7 business days, and delivery 7-12 business days after that. All of this was before I had even contacted them. End of May came and went and I contacted Moza two more times, and received an auto generated email response the first time, and didn't receive a response the second time. Im not sure how processing times could be extended, then brought back to their original time frame while there were production delays but alas. There was never any communication from Moza sent out willingly, only if you had contacted Moza directly. Also during this time between submitting my order in April to receiving it in June, I moved apartments and coordinated with Moza that the shipping address should be changed. Moza was very helpful and assured me it would be ship to my newly provided address. My order did eventually get shipped in mid June, and while it had to ship internationally, I did not encounter any errors, other than maybe wearing out my refresh button with willful exuberance and anticipation that on this refresh, the UPS page would change its status. However, even though Moza did assure me my address was changed (and I verified this in my account page) and the product would ship to my new address, when the MBooster did finally arrive, lo and behold the UPS picture showing the delivered package showed my previous apartment instead of my new one. Luckily, I only transferred apartments in my same building on my same floor so I could easily go and pick it up, but still if I had moved farther away, this could have been a much bigger issue. Im not sure if this was an issue with UPS, or Moza. My suggestions for Moza: If there are production delays impacting customer orders beyond the initially provided timelines, send out communication laying out the problems and when they are expected to be resolved. You have ample social media handles to convey this through and can email customers individually if their order is impacted. If those delays impact the timelines you provide on your product pages, either update them accordingly, or dont list those timelines at all. It is dishonest to list that orders for the MBooster would ship within 7 business days if there are indeed production delays / shortages for the orders that have already been submitted by customers.

I recently received my Moza AY210 base and MFY yoke. Great quality and packaging. However, it is not plug and play. Unless you are good with computers, I don’t recommend. I have repacked the system and plan to sell this system and wait for the Meridian system.