mozaracing.comReviews of mozaracing.com

Absolute crap customer service. Ordered on the 4th, its now the 8th october. The status of my order hasn't budged from we are getting your items ready. No update when emailing, no response, no apology.

Constantly lying about delivery times. I'm currently on day 28 since ordering and my order still hasn't even dispatched yet. I clearly pre-ordered an item without being told it was a pre-order

1/5 — Terrible shipping and customer service experience I really wanted to like Moza, but getting my equipment has been one of the most frustrating purchasing experiences I’ve ever had. I ordered an R12 setup directly from Moza. On September 9, 2026, Moza contacted me because FedEx could not deliver to a P.O. box and asked for my street address. I provided it the same day. Despite that, they proceeded to ship essentially everything to the P.O. box anyway. Somehow, the R12 base was the exception and actually made it to my home. My wheel and clamp were then stuck in FedEx’s system for more than 20 days before I finally received them. I was also told twice that the wheel, clamp, and pedals would be changed to home delivery. That never actually happened. And as of October 7, I still don’t have my pedals. Because I trusted the shipping times advertised on Moza’s website, I also purchased a month of iRacing expecting to have a complete setup and be able to actually use it. Instead, I paid for a month of a service I couldn’t use because Moza hadn’t delivered the equipment I needed. The frustrating part isn’t simply that shipping was delayed. Delays happen. It’s the repeated communication problems, incorrect shipping arrangements, changing delivery estimates, and being told things were being fixed when they weren’t. The R12 and KS wheel themselves appear to be good products from what I’ve received. The KS wheel in particular is impressive. But a good product doesn’t make up for an absolutely miserable purchasing and shipping experience. I should have gone with one of Moza’s competitors. If you’re considering buying directly from Moza, I’d strongly recommend taking their advertised shipping times with a grain of salt and having a backup plan if you need the equipment by a particular date

Absolute appalling customer services. No!!! In fact, no customer services. Ordered pedals, R12 and KS Pro Wheel wheel and pedals arrived within a few days no sign of the r12 base. Waited and waited email after email. Slow unappreciative confusing responses from Moza. Eventually base turned up. And received some moza points as febble compensation. Nonetheless, used the points and paid more money to get haptic pedal kit x2. Guess what still not arrived a few weeks later and no responses to chasing emails since 30 Sept. I am so regretting going with Moza. Absolutely appalling service. In fact so bad I’m seriously thinking about selling the whole pack and going to a more reliable brand.

Ordered my Moza product on August 1st and it arrived broken. To date I still have not received a replacement.

Spent $633.88 on two items, R5 Pro and FCS. Order was confirmed on Aug 27, 2026. R5 Pro arrived at my house Sep 4, 2026. Not too bad, but wait, there's more. The order then sat idle for a long time. No contact, no update, just sitting there, confirmed. I contacted them the first time via the chat they have and was told they had to get one from the manufacturer in China for their local warehouse. I was understanding and thanked them. A lot more time goes by..... I contact them again looking for an update. This time the bot tells me it's connecting me to a representative. I waited for about an hour and a half. The chat just open, waiting. So I leave it open and go handle some business. I come back, still nothing. I gave up. The next day I get a pissy email saying how they received no response in the chat and were ending it. Their reply in the chat was time stamped 6 hours after I first initiated it. So I sent them a scathing email back explaining I couldn't sit and wait on them for 6 hours to answer. Then they reply with another pissy email talking about how it takes a long time to get something from China and I'd just have to be patient. They gave me an estimated ship from China of Sep 24, 2026. So Sep 24 comes along and a UPS label was generated on it. But they didn't actually have it. So it sat that way for a week and finally on Sep 29, they hand it over to UPS. Now we all know how reliable UPS tracking numbers are, but it's suppose to be here Oct 1 now. So I spent that much money on something and was treated like shit and still don't even know if the products are worth a damn or not because I had to wait that damn long. This company is shit. I don't care how good their product might be, the company is garbage.

Nie wieder !!! Sowas unverschämtes, Support reagiert 0,0 ganz im Gegenteil. 29 August bestellt und bis heute kein Paket und auch keine Info wann es endlich kommen wird. Ich bin stinksauer und kann von MozaRacing.eu nur abraten.

BUYER BEWARE - STAY AWAY FROM THIS BRAND. This is, without question, one of the worst companies I have ever dealt with when it comes to logistics and after-sales support. They sell directly to U.S. customers, yet apparently do not carry replacement stock in the United States - and nowhere during the purchase process was I clearly warned that a replacement could depend on waiting for a consolidated international shipment to reach their U.S. warehouse. I consider that materially misleading information that customers absolutely deserve to know BEFORE spending their money. My unit arrived BROKEN approximately 45 days ago. I returned the defective product, they received it back, and you would think that after shipping a customer a defective product they would take responsibility and immediately send the replacement by express delivery. No. Instead, they created a UPS tracking number - making it look like something was happening - while the replacement apparently wasn’t even in UPS’s possession. Now I am being forced to wait until their consolidated shipment arrives at their warehouse before UPS can actually receive my replacement. Think about how absurd that is: they shipped me a defective product, I returned it, they have it back, and I am still the one being punished with weeks of additional waiting because of THEIR inventory and logistics model. If you are going to sell products to U.S. customers without actually stocking those products or replacement units in the United States, WARN PEOPLE BEFORE THEY BUY. Customers deserve to know that if something arrives defective, a simple replacement may turn into an international logistics saga lasting many weeks. Their customer service makes the experience even more frustrating. Everyone is extremely polite - and almost completely powerless to actually solve anything. Every interaction feels like talking to a different drone reading the same status update back to you: apologies, explanations, repeated information, and absolutely no meaningful action. Politeness is not customer service when nobody has the authority or willingness to FIX THE PROBLEM. After approximately 45 days dealing with a problem caused by receiving a broken unit, I still don’t have a functioning replacement. I will never purchase another product from this company. And if you’re a U.S. customer considering buying from them, understand what you may be signing up for if anything goes wrong. BUYER BEWARE. I strongly recommend staying away from this brand.