mozaracing.comReviews of mozaracing.com

I ordered the full truck setup i had to save hard for and when it arrived LATE the outer pavkaging and inner plus the truck wheel was all water damaged and the wheel didnt work the customer service has been poor i sent the wheel back now over a week ago and havnt recieved my refund im really annoyed and upset with moza and i am considering what action to take next to resolve this

Leider reagieren die weder auf erstellte Tickets, E-Mail oder FB Chats. Dein Geld wird gern genommen aber bei technischen Problemen erhält meine keine Unterstützung. Ich würde nichts kaufen von dem Händler

My R5 set brake pedal was broken electronically (14 months old) the PCB supposedly failed, according to their intermediary RSeat Europe, who then sent it to Moza China for repair. Long story short, skip to 2.5 months later: I got it back broken as before, had to get a special ""service"" order to get me a working brake pedal, so I had a working set again after 3 months of agony. And some other issues: Quality is poor because of cheap hardware, bolts, and nuts that untighten on the hinge of the pedals, while a drop of locktite would fix that, either/ or using long enough bolts and locknuts would fix that. Overheating issues causing reduced FFB when used for +/_ 45 minutes of usage, even when the extreme cooling option is on in the pithouse, loose rattling things in the rim. Not wanting to stay in the centre, always some slight FFB forcing the wheel left, and sometimes even while not handled( free), rotating freely to 100% max left. Fair warning and my advice: Moza, don't trust them.

After 6 days of delivery, my package finally came. I unpacked it like every sane person and installed it, only to find out this wouldn't be that easy. After contacting the support numerous times I still wasn't smarter about the software of this thing. The Support wasn't bad but it wasn't great either and I told them very often to just send me the adress to return it to but they just wouldn't. They also only wrote one E-Mail per day, which delayed my return. MOST IDIOTIC RETURN POLICY. YOU AREN'T ALLOWED TO OPEN THE PACKAGE UNLESS YOU WANNA BREAK THE RETURN POLICY. REDICULOUS

I bought 1 yoke for a total of $1080 .00, but they charged my credit card for $4689.00. Waiting for a reply but few more hrs and I will have to call credit company for fraud. BE AWARE!!! After a few emails things got worked out. back to to $1080.00 Still Yikes... what goes on there.

6 min waiting time to go on the site!!! you cant be serious. and xbox only support. g. fy.

Compré unos pedales Moza SRP con embrague, pero no me convencieron y decidí devolverlos dentro del plazo de 14 días. Contacté con el soporte de Moza el 24 de febrero, y su respuesta fue lenta y confusa. Me pidieron datos irrelevantes como un "número de seguimiento" cuando el producto aún estaba en mi casa. Ignoraron mis correos diciendo cosas que eran irrelevantes a la hora de una devolución hasta que pasó el período de devolución, dejándome sin solución. A día 9 de marzo, sigo esperando una respuesta clara, y el servicio de atención al cliente es totalmente inexistente. Si Moza vende productos de gama alta, debería ofrecer un soporte a la altura, o al menos intentarlo y no marear a los clientes. Si estás pensando en comprar algo de Moza, piénsalo dos veces. Si tienes cualquier problema, te tocará pelear para que te hagan caso.

I’ve had a really bad experience with Moza Racing's customer support. They don’t respond to emails, even though they confirm that they have started working on them. For example, on February 5th at 16:10 (Danish time), I received an email stating I would get a response within 48 hours. Now, as I write this review on February 11th at 19:40, I still haven’t received any reply. I ordered the R9 bundle, which includes the KS Steering Wheel, and I also bought the SR-P Pedals. I initially received an email saying my order would soon be shipped. On January 29th, my R9 Wheelbase was finally sent, which is fine, but I’m left with a wheelbase that I can’t properly test for defects because I’m still missing the rest of my order. Considering the 14-day return policy, it becomes really difficult to comply when the company delays shipments and doesn’t provide proper updates. Meanwhile, they have no problem spamming me with marketing emails whenever I browse their website or add items to my cart, hoping to push me into buying more. I’m looking forward to the day I receive everything and just hoping that there are no issues and that everything works as expected. Would I recommend Moza Racing? At this point, not really. If they improve their customer support and shipping process, it might be a different story.