mozaracing.comReviews of mozaracing.com

A 15 week wait for flight sim hardware, DO NO BUY FROM THIS COMPANY,

Delivery times were months longer than what was stated on the website. No updates provided on delays unless you chased them. Paid for premium international delivery when they delivered the item through their local warehouse, causing further delays. No refund for the difference in cost offered. Dont recommend buying anything directly from them.

Ordered a control panel from Moza’s web site after looking at reviews. Web site said it was in stock and had a two week delivery. This was in April. Had emails from Moza asking how the product was, despite not yet receiving it. Got confusing relies to my subsequent emails. Then, just before I went on holiday in June I got confirmation it was finally shipping! But it showed at least a two week delivery, so I expected it to arrive after my return. However, it was delivered whilst I was away, with no notification, either before or after delivery, and just dumped on my door step!! Fortunately my neighbour took it for safe keeping, or I would never have know it was delivered! Emailed Moza to explain about the issue, and the fact it neede a support bracket that wasn’t mentioned clearly on the web site. After serveral confusing emails (I don’t think they read the emails properly), I finally got a limp apology and offer of a 6% discount on further orders. Hardly fixes the issues, and I have no intention of using this company again. Reasonable product, but shocking communication and awful customer service!

I ordered a number of components from the flight side. The expected shipping dates were grossly underestimated. It took some of my items over 2 months to arrive. My yoke arrive with the box crushed so badly that actually was damaged. It submitted a ticket and it took 4 days of emailing back and forth with each successive email requiring more pictures. MOZA finally agreed to a return. At this point I was required to to start a new ticket to return my item for a replacement. To which I am now waiting who knows how long for that to arrive. So two months on I have a very expensive device can’t use. The customer service leaves a lot to be desired. The replacement process is slow and leaves a lot to be desired. I won’t be ordering anything else from this company as their support system is seriously lacking.

I ordered an Mbooster pedal on March 28th. I canceled in June because Moza kept giving me false delivery estimates. Late April, then mid May, late May, mid June, I had enough. I got a refund for the items that were never delivered and kept the clutch that did get delivered and paid for just so I didn't have to deal with Moza any longer. I would never do business with Moza again

I have been waiting over 3 months for a product described as 'in stock' to arrive. I have chased the item multiple times, and was told 3 weeks ago that it had been dispatched. Still nothing. No updates. No product. I have just received an email inviting me to leave a review, here on Trustpilot. So, as you've asked for it, here is my review (2 stars): Moza builds great products - when you can get them, and when they work. However, Moza customer service is painfully slow to respond, not very helpful and the company seems to be happy to openly deceive customers in their marketing and promotion. My trust in Moza is at rock bottom now. EDIT: Downgrading the review to 1 star as I have had more broken promises and lies.

Faulty product out of the box. Does not calibrate. Company made me jump through a series of hoops on their broken website to get them to fix their screwed up product. Just don't buy from this company

Alors comment dire... Materiel certe de qualité, je suis deja possesseur d' un Bundle R9 + roue FSR donc en terme de qualité je suis completement satisfait. Je veux faire evoluer mon materiel, je me fais plaisir et part sur une base R21 V2 plus roue FSR V2 et pedalier Mbooster, commande passées (je précise qu'aucune information de ruptur de stock est indiquée sur le site moza officiel), je reçois la roue ok, la base ce fait un peut désirer mais bon elle est en chemin et la, la douche froide !!! la Mbooster aucun information !!!, je me renseigne un peut et j apprends que certaines personnes on aucun info sur leurs date de reception alors qu'il l'ont commandé au mois de mars lors de la sortie. Et même Moza eux même sont inccappable de nous donner une éstimation du delai. tout en sachant que à aujourd'hui aucune indication de rupture de stock sur le site donc il continue à vendre des Mbooster sachant très bien qu'il ne respecterons pas leur delai affiché sur le site de 7 jours de traitement apres commande puis entre 7 à 12 jours de transport certains attendent déja depuis 2 mois la leur... Paiement en paypal 4 fois, j'aurais fini de payer mon matos avant même de l'avoir reçu a ce rythme la... mise a jour au 09.06.2025: toujours rien, la seule chose que l'on m'a dit "merci de votre patience". ça fait deja 1 mois que je l'ai commandé... nous sommes loin des 7 jours de traitement après commander et une livraison entre 7 et 12 jours