mozaracing.comReviews of mozaracing.com

Hallo, ich schreibe selten eine Bewertung aber hier musste ich mich melden. Es gibt auch positives zu berichten wenn dieses auch nur sehr kurz ausfällt. Also das Produkt ansich ist TOP aber der Kundenservice fragwürdig. Ich habe ein Lenkrad eine Base und Pedale bestellt. Das Lenkrad kam defekt an, hab mir dabei nichts gedacht und den Kundenservice direkt kontaktiert. Hier fängt der Spaß dann auch schon an, ich wurde gebeten das Lenkrad zurück zu schicken damit und jetzt haltet euch fest "sie es reparieren können" ich meine *hust*. Ich hab kein Kaputtes und dan repariertes Produkt haben wollen, ich habe ein NEUES bestellt und würde dieses auch gern so haben. Versteht mich nicht falsch sowas kann immer mal vorkommen aber wer will so viel Geld zahlen für etwas was von Anfang an nicht funktioniert hat. Versetzen Sie sich mal in meine Lage und der Kunde schickt ihnen nur die Hälfte des Geldes? Da würden Sie sich auch nicht gerade freuen, und dann auch noch ständig Email verkehr haben damit man etwas bekommt wofür man schon die Leistung erbracht hat. Die Bestellung wurde auch mit dem "VOLLEN PREIS" bezahlt und nicht mit einem Teil. Jetzt sitze ich hier und habe ein "MOZA Produkt" das ich nicht benützen kann und spiele mit einem XBOX Controller. Enttäuscht auf voller Länge, da ich mir dachte "ach bestell beim Hersteller" dort wird es viel besser ablaufen als wo anders. Naja... Weiteres folgt... LG Aleksandar

Harto de que nos tomen por tontos. Presentan nuevos productos y los ponen a la venta pero no los tienen hechos. En serio?? 3 meses para que quizá me llegue mi nuevo aro, eso sí, el dinero ya pagado. Vamos, que primero la pasta y si vemos que nos va bien, ya si eso os hacemos los volantes. Te dan ganas de pasarte a otras marcas, incluso a Fanatec.

Produits désastreux, demande de sav, long et ineficace, c'est honteux de traiter des clients comment ça, je conseil vraiment pas ces escrocs.

Ordered MOZA AB6 Flight Simulator stick on 22nd November 2025 as a Christmas gift. Support only informed me AFTER purchase it was out of stock, promising mid-December then 27th December restock—neither happened, now early January 2026 with zero shipment or tracking. ​ Why was stock status not clear at checkout? Repeated vague updates wasted my time and missed the holiday deadline. Requesting refund after 6+ weeks of frustration. ​ Avoid direct orders from MOZA UK if you need reliable delivery—many similar complaints on delays.

I placed an order 26/11/25 its now 2/1/2026 no order updates had 1 email saying my order would be shipped in the next 2-days and it has not .no answer on where my order is or when Iwill get it.

Awful experience . Truly the worst customer service I have had in years. Ordered pedals, wheel and hub online for my son's xmas gift and the chaos began. Total lack of clarity on stock levels and shipping. Pedals out of stock although happily took my money at checkout. Wheel and hub arrived, no pedals. So many emails chasing delivery to be told out of stock everywhere. Eventually and weeks of complaining I received a tracking number that showed no package received by DPD. Honestly if you are ordering more than one thing, avoid and buy from a retailer in UK.

After sale and dispatch are rubbish supposed to be in stock and ready to dispatch 7 days later and still no tracking number or delivery Gary Fleming

NEVER order from uk.mozaracing.com - they are deliberately tricking their customers with highly misleading advertising on UK.mozaracing.com A clear breach of trading standards and then rubbish from support. Item up front in big writing clearly states - "dispatched from UK warehouse within 3 days". Placed an order, 3 days later I get a notification saying order received and the shipper is Chinese! Guess what it's being shipped from China. No, sorry it's out of stock, do you want to wait weeks? Nope! I immediately try to cancel and then support mess me about long enough that the order can't be cancelled because "it's shipped" (according to them). It's very clear what they are up to here, misleading, delaying and then trying to trap people in to extra costs and huge delays. Due to their repeated very slow response, now I'm waiting weeks, maybe months for an item I'm 100% going to return. This was a present for a very sick friend - so I ordered another one from a UK supplier who isn't deceitful like Moza themselves. It arrived 48hrs later! If Moza tries to charge me 1p for their tricks and deceit then I'm reporting them to trading standards. If you dig deep enough in to their website you eventually find the small print that if it's not in stock they'll ship from china, it could take months, you could be liable for import duties. AND BOY do you have to search hard to find this info. I'm disgusted at their misrepresentation here, and their stinky attitude afterwards... "the computer says no!" So they have my money, and weeks later I have nothing from them. I suspect this is actually common practice with them, trapping people in to a process they never agreed to, and Moza certainly never made clear, the opposite in fact, they deliberately hid it. If I didn't know my friend wanted this exact product I wouldn't give Moza a single £. They won't ever be getting any more of my money, for anything, directly or indirectly - they will be getting a "stinker of the month" side review on my youtube channel though. Trust Moza UK at your peril. edit 16/12/2025 by the time I've managed to return this item, I will have spent 7 hrs emailing back and forth and jumping through hoops with Moza UK. And it turns out they don't even handle their own returns in the UK, it's going back to a completely different company. I've filed a chargeback with my bank because I simply don't trust them to give me a refund. I've filed a complaint with the UK ASA and Trading Standards, they are so clearly in breach of both, and basically couldn't care less. Well when they get their fine for repeatedly misleading their customers maybe they'll be bothered then?