MozReviews of moz.com

MY NAME IS SGT BRYAN SEAU I HAVE HAD MY CARD NUMBER STOLEN BY THIS COMPANY AND HAVE BEEN CHARGED BY THERE OMPANY 196.00 AND I HAVE JUST FOUND OUT WHAT THEY ARE IF YOU HAVE HAD A BAD EXPIRIENCE WITH THIS PLACE REACH OUT TO YOUR STATE ATTORNEY GENRALS OFFICE I HAVE A REPORT FILED AS WELL AM HAVING INVESTIGATION DUE TO MY CARD BEING CHARGED AND I HAVE BEEN A POLICE OFFICER FOR 16 YEARS SO I WOJULD SAY THE LEAST IM THE WRONG PERSON TO IGNORE I WILL BE CONTACTING THE MAILING COMPANY THEY USE AS THERE ADDRESS AND OBTAINING MORE PERTANENT INFO BUT I WILL PROMISE THESE CONS THAT THEY WILL MEET ME AND SOMEONE WILL BE HELD ACCOUNTABLE FOR THEFT ,

It's literally impossible to cancel. The button that says 'cancel here' conveniently isn't linked to anything. When choosing a reason to cancel, you're kicked right back to the start all over again and then the customer service team are ridiculous, why on earth would you need the last 4 digits of my card on file when I'm emailing from the email on file? Make it make sense. I have had to cancel my card just to stop them from trying to take 40 payments a day. Ridiculous.

My account has been banned for no reason. Customer support doesn’t even try to help and explain the reason of blocking.

We had stopped using Moz, but did not realize auto-renew was on. After Moz auto-renewed our account for $1079, 40 days later we found the charge on the card. I asked to pro-rate a refund or even split the cost they refused with over 10 months remaining. Not flexible at all, greedy.

I was out of Moz for almost 3 months. When I tried to log in they send a mail and instructed me to activate my account by clicking the link given in the mail. When I click the given link an error is shown. Later I tried to log in but my account is banned. Though service from Moz was very helpful for us but this kind of harassment is not expected.

Pathetic customer service. trying to make it difficult to cancel a trial and force you into a membership

Disgusting service. Auto renewal that I was unaware of declined several times. It finally went through causing me to be overdrawn. I have mental health problems and Bern unable to work and they refuse to refund me the years subscription

I must have gotten 20 calls thus far from this "so called" company. Today, I answered. I got a guy that seemed very intelligent and someone that I might listen to. But then he decided to show me on a pie scale how badly my site was doing on all the directories. Little did he know that I know where my site stands on directory presence. I look at Bing on MOZ pie and it says, I'm not even on Bing. I ask him why it says that when I am on the top page of Bing, and he says, I'll transfer you to my manager because there is a reason our pie says you don't exist on Bing as well as others. I get a manager and I ask him this very question. He says, oh, Computers make mistakes too! I said what about all the other directories MOZ says I'm not on? I'm on the first page of a lot of these! He said, "so are you saying your fine or are you here to critique my business, because I can end this call." I said really? And I hung up! REALLY MOZ?? Please remember who called who! I'm just ecstatic that I didn't give these rip off artists my money and that I NEVER WILL!!