Grant C.
I was directed to the website by the TN…
I was directed to the website by the TN Department of Safety Carry Permit. I did not know if I needed digitascan or FD-258. The person I spoke with on the phone did not know. The person said I needed to choose one or the other. I chose FD-258. When I called the TN Department of Safety before the appointment, they said the company (Identigo, dba The Opal Group) will submit the document. When the agent arrived at my residence, she had an email where she needed to submit a picture of the FD-258 to the Opal Group. We had a question about the form and called the TN Department of Safety. The TN Dept of Safety said Identigo will have the information. We called Indentigo. The did not have the information. They said they do not provide the FD-258 to the TN Dept of Safety. Significant inconsistencies here.
Response from The Opal GroupJun 4, 2024
Dear Grant, Thank you for taking the time to share your feedback. We are extremely sorry for the negative experience you had with us. There seems to be a misunderstanding that led to the overall situation. To clarify, the safety department you mentioned only accepts digital fingerprinting, while we only offer ink fingerprinting. We apologize if any information from our end caused confusion and made you think we were a different company. However, your review is important to us, and we will surely rectify your problems. Our support team attempted to reach you by phone today, but we were unable to connect with you. We will email you regarding the resolutions. We regret any inconvenience caused. Regards, The Opal Group



