MovingPlaceReviews of movingplace.com

Extremely disappointing experience. The movers arrived two hours late, and the “team” consisted of one man and one woman who were unable to move the heavy items we specifically hired professional movers to handle. My husband ended up doing much of the physical moving himself. The company then expected me to pay for today’s inadequate service and hire two additional movers—at my expense—to return tomorrow and finish the job. If a company accepts a moving job, it should send enough qualified, appropriately dressed workers to complete it safely and professionally. The female mover also arrived wearing a visibly see-through white bra, which was inappropriate for a professional moving job. We hired movers so that my husband would not have to perform the move himself. Instead, we received late, understaffed, and incapable service, followed by a demand that we pay even more to get the job completed. I would not recommend this company.

DO NOT USE THIS COMPANY. The movers DESTROYED all of our property. Nothing was moved with care. No furniture was wrapped. Everything was thrown onto the trailer. The trailer has a leak. All our furniture has water damage. No TV was boxed. All screens are broken and have water damages and scratches. Ripped and a complete SCAM!!!! ZERO STARS

I am trying to move my mom from Texas to Colorado by July 31, 2022. I contacted the Moving Place and spoke with Ben. He sent me an estimate on July 13, 2022. I called on the Monday, July 16 to get everything finalized. First he said he needed the addresses, which he already had on the estimate he sent me. When I gave him the addresses, he said he couldn't deliver to my house because we live on a dirt road. I told him fine, he could deliver to my daughter's house because she lives in a neighborhood with paved streets and is only 3 miles from me. Then he said he looked at the schedule and they wouldn't be able to move her items until the middle of August, which was 2 weeks too late. By this time it was too late to schedule another moving company. He seemed to be trying to get out of the agreement we had. Granted it was an estimate, but he told me I had until July 17 to get the signed estimate to me. He and I spoke on the phone several times and he never gave me any indication there would be any issues with the move. As of the time of this review, I still don't know how we are going to get her belongings to Colorado. Every company I have contacted is just too expensive.

Do not trust these folks with your move. I booked a move for a container to be dropped off on Friday and booked my movers for Saturday. On Friday afternoon Moving Place called me and said that the container would not be dropped off as scheduled and promised, and refused to give me a time that it would be dropped off. Obviously I had to cancel my movers and couldn’t rebook. MovingPlace offered no solutions and no refund. MovingPlace is just another untrustworthy, shoddy company in an industry full of them. EDIT: I’ve read their reply to my review. It’s worse than I originally posted. After failing to deliver on Friday, they committed to delivering on Saturday—multiple times in writing and on calls. So we moved our stuff outside next to where the container would be delivered. Lo and behold after hours and hours of waiting on Saturday, they called and said again that the container would not be delivered until Monday. I told them that we work on Mondays hence the importance for timely delivery, so they sent movers. But the movers’ container size differed from the one I ordered, so we were forced to abandon some of our property. Guess what—today is drop off day! But their delivery truck driver arrived and informed us something was wrong with the truck and they couldn’t drop the container off, and proposed that they deliver our container to a different location so we have to haul it back and forth. I just called MovingPlace to work this out and, per usual, they had no idea what’s going on. They’re just random brokers with phones and no control over quality. I do believe that at least one movingplace employee worked part of the weekend to help me. One female employee was great on the phone. But hard work on their end does not equate to customer satisfaction on our end, and I’m writing to customers, not her boss.

After requiring repeated phone calls to complete the truck reservation when I’m busy trying to pack, I was informed one week before the scheduled drop off that the truck driver would not park on gravel, only pavement. The truck driver needed only to drop off the trailer onto gravel right next to the paved road. The cab’s tires would not have left the pavement. Gravel is there exactly to prevent vehicles getting stuck. It’s Appalachia y’all. Most people have gravel roads and driveways. The movers I used when I moved in had no problem parking there. Too bad they don’t cover my area any more. The only options provided by MovingPlace were to shell out a bunch more money to pay them to shuttle my stuff to their warehouse 50 miles away, or do that myself, then pay them thousands to move my stuff as scheduled. That’s absurd. They ought to have mentioned they are afraid of gravel on their website. MovingPlace is lousy. If you live in Appalachia or anywhere else rural, you know, the majority of the country, don’t waste your time with them.

Bait & Switch. Stay away. Don’t waste your time. I was quoted a price of $2800 for a move. Good thing I stayed focused as I called when I had a problem completing my commitment to the order. The day after I agreed to the estimate they told me the “local mover hasn’t confirmed the job.” I’m puzzled as I was told that always happens right after the “estimate” is submitted. Well, the next day, they said there were other teams that would gladly do the move from $3800 or $4100. So, I quickly noted the bait & switch tactic they were trying to use. I guess they’d figured I was hard up to get it done and would roll over on the price. Wrong. I found an alternative company that actually gave me a lower price than the $2800 Do yourself a favor and avoid this slick company who takes people for granted as they try to rip them off. Please note, the notice of my planned move was NOT at all “short.” I called 2 weeks out and was given no indication the notice was anything like short. By the way, I was flexible and could have changed the date. This response holds NO water. Once again…this is a rip-off company. Please avoid for your own sake…

DO NOT HIRE THIS COMPANY. Our stuff is over a week late arriving, they sent 10 boxes to move our nearly 4,000 square feet home, they have lied to us over and over about when our stuff will arrive. We hired them to make the move easier and it has been an unmitigated nightmare. DO NOT HIRE THEM, they are the absolute worst.

WORST EXPERIENCE EVER. 2 helpers arrived at 530 PM to load, hours late. No boxes. Ramp broken so took HOURS EXTRA. My hubby helped. Told take pic of trailer. I did. Emailed, we used all, they saw video of our things, badly underestimated size. We had to go back to FL for u haul. Told next day when I was at airport, they were cutting lock off! Why?? They moved and destroyed our things. Mattress was in front when we locked. When we opened, they had greasy bar across our cloth headboard. Mattresses ripped , covers torn, greasy, thrown on top, lamps broken, wrought iron table thrown in and broken. Over 8k damaged. Told by Ken Mercado in sales we were FULLY INSURED. I asked a LOT OF QUESTIONS. When trailer opened here, ramp they replaced was broken also. 🤬. Had to come back next day to finish. Finished at midnight on day they unloaded due to bad ramp. Hubby unloaded again. There were prob 50 calls between Hire a helper, another subcontractor, and moving place during load and unload. We filed claim. Told we needed insurance from ANOTHER WEBSITE! Not in contract or told that. Told we would get $600 something. Not even half of our 1 yr old mattress, not to mention 4k temperpedic they damaged. Told hold on to them. Why? Now pd to get damaged stuff picked up.