MovingPlaceReviews of movingplace.com

100% misleading communication throughout the process -- go with another company if you want to feel confident in your move. Here's a list of things that I was told, often by multiple people both on the sales side and support side, that ended up contradicting each other or were straight fabrications. When I informed the supervisor, Omar, about these his explanation was that his staff "was new". I find it unlikely that everybody from sales and 4 separate people in support were all new. So, the most charitable explanation for these problems was a bunch of new staff; the other explanation of course is that they were deliberately misleading customers throughout, and once they had paid they don't care what happens. 1) Sales: they tell you that if you put the deposit down you will lock in the dates they give you. This is not true; they are not locked in until *after* you put the deposit down and they check with the dispatcher. I had already booked local movers for packing/unpacking so this was problematic. 2) In sales and support: you will be able to secure your belongings on the truck behind some sort of locked mechanism. I was told this by both a sales person, which got me to agree to their business, and by **2** different support people. This is not how it works. There is no lock. You can't lock any of your things. You just put them on the truck and hope everything is ok. By the way, when I asked Omar about how I could feel confident that nobody would try to take anything from my completely unsecured belongings, he said "we use professional movers" and if it were him "he would 100% want a lock on it" -- Again, you CANNOT lock it. 3) If you use the whole truck (they charge you per linear foot) the truck will be fully secured. Also not true. I used the whole truck, told MovingPlace / Hire a Helper, and my lock was still cut off the trailer. 4) Pick up of both the loaded and unloaded trailer by the dispatch folks is automatic and you do not need to be present for this. I'm still not sure what the actual answer is here. I was told multiple times, assured even, that I would not need to be present for the full truck to be picked up. I even booked a flight based on that assurance. 24 hours before it was picked up I was told I was "supposed to be" present and if anything happened that it was my fault. 5) That I would receive notification via email or phone call during the move when the truck was checked for how much space was used, and then I would be notified for how much I would be charged for the extra space. This just did not happen. I had no idea what was going on during the move, never received any communication. 5 days after the truck showed up I was charged $2k more than my quoted estimate for the move. Never received a receipt, invoice, confirmation of payment. They just charged my credit card. There were many other minor communication discrepancies and contradictions but you get the point.

I used this service based on positive reviews I read on both the bbb.org website and Trustpilot. Unfortunately, my experience was horrible. When the driver dropped the trailer off to load my stuff, I told him that I may not finish loading the day he dropped it off. He told me not to worry about it and just to call when I was ready to have the trailer picked up. The next morning another driver came to pick up the trailer and I informed him that the previous driver had told me just to call when I was ready for pickup. When I called Moveex to discuss this, they told me there would be an additional charge. I told them I felt this was unfair based on what the original driver told me. When the trailer was delivered to my destination, the loading ramp was very unsafe to use, it had a foot long hole in it.

We had a really bad experience with moving place. • We negotiated for a 4 foot deep space for $1500 that was 9 feet tall and more than 9 feet across. Plenty of room for a studio apartment, when the driver arrived he told my daughter (dishonestly) that she actually purchased as much space as she wanted. So mistakenly thinking he was being honest she went over the 4 feed deep and then dishonsetly moving place charged her more than $4500. The only furniture items she had were 4 bookshelves, a double bed and a small love seat which could easily have been stacked on end but the moving company we felt intentionally tried to take advantage of my 27 year old daughter who was doing a cross country move to the first time. We felt that she was intentionally led make this mistake so that they could "overcharge her" unnecessarily over $3000 !!!!!! • 2) Multiple items arrived damaged and broken. There was an oily grease all over the loveseat, a small stool all of the bookshelves and all drawers from the storage bed. This rendered the items unusable and broken in her new space. So now, they took $4500 from her but left her with NOTHING no usuable furniture and they will not pay a reasonable amount in a damage claim to replace the items. • 3) They missed their scheduled delivery date 3 times. We blocked out a whole day of missed work each time only to have the driver never show up. When he finally did arrive he said that he would not come to the drop off location and wanted us to meet him at an area gas station. There was no way to do this as it was a live unload and we were unloading into a storage unit. / In summary.... buyer beware... this company really treated us poorly and it felt like a bait and switch to us.