Horrible company! Never called to inform of the time that trucks were coming. When I called them to try and find out when they were coming stated that they had called and we didn’t answer which was not the case according to my call records. Grossly underestimated the amount of space to to move a three bedroom house. The total cost was over 200% more than the estimate and contract that was signed. After signing the contract would call the company to ask questions and just be told that they will be called back and never get a call. DO NOT MOVE WITH THIS COMPANY. THEY ARE ONLY BROKERS AND ARE A SCAM!
AR
Anna R.
Expert professionals these guys!
Expert professionals these guys!! Armando handled my reservation. He followed up and was available throughout the entire process. Very few issues with communication during the move. The MOVERS are where I was truly, truly impressed. Jimmy and Bob are pros, no doubt about it. I have never had a moving company that handled my things as they were their own. They did and I am very grateful. Absolutely great experience with Moving Direct, will be using again in the future for my next move!
KA
Katie
Awful!!
Awful!!! Don’t use this company!!
TS
Tim S.
No accountability
No accountability between Moving Direct and who they contract with. Too many items arrived damaged, marred, and broken. Some items never arrived. Better off hiring a mover direct so you know who is responsible for your items. Paid a lot of money for an unsatisfactory experience.
SR
Stephen R.
Price quoted was not what I paid
Price quoted was not what I paid. Stuff was on the truck and suddenly my 4500 bill became a 6500 bill. They used semantics and changed names of items to charge more. Unpacked my dressers and unnecessarily put clothes in boxes dribbling box count up to charge more
Property was damaged. Items are missing and I paid $2000 more than the quote. I have moved before and this stuff was only done so they could charge more
My rep, Marvin has been no help
Stay away from this company. They are brokers and NOT movers!
BJ
Bill J.
Movers were absolutely fantastic
Movers were absolutely fantastic! Great customer service. I was moving from WA to VA and they handled it like pros from start to finish. Delivery took a few more days than I was hoping, but that was to be expected during winter time. Would use again
RM
ROLAND M.
The HORROR Story of Moving Direct Van Lines
Out of all the moving companies that I looked into, it seemed as though Moving Direct Van Lines was the Best of the groups.
However, Don't Be Fooled, for after doing my Due Diligence on this company, in the end result, I've found out, that NO Matter whom you choose, that they're nothing more than Brokers to the deal, because at the end of the day, they will Truly "Subcontract to another company" for the job, and in this instance, it was MMG, in my mind, after all was said and done, was the "Worst Movers in The World.
My Original cost was $4,550.67 and at the end of this disastrous move, it came to $6,120.29, with an additional $150.00 Extra for the delivery team has to walk more than 100 Steps.
Now this doesn't include the Damage that my belongings suffered during this move. My 55" Inch Flat Screen T. V. was Cracked at the right hand bottom, which left my T. V. not a Full Screen Television.
My Computer was packed So Incorrectly, that It left the Computer Inoperable, then I had to pay $450.00 to get fixed, and the computer was only One (1) Year Old. My Desktop Furniture was broken on One (1) End. My Hover Vacuum Cleaner Parts were Broken and Inoperable. There were Multiple Part Damages to my Bedroom Set.
Now, the sad thing about the whole situation, when you want to report these situations, they send you to a company called CSI, and I'm still having problems, in not only reporting all of these situations, but this company will act like, they don't even want to be Bothered with your Issues.
Because, first you have to register with their website, then you have to go through the process of taking pictures, then filling out different forms for Each Item(s), then you have to get assigned a Claims Adjuster, which could take you months.
Now here's the sad part, I packed Twenty-Four (24) Boxes on My Own, and then they want to Charge you for the Extra Space, which I don't even think that the Extra Space Was Ever Needed....
DO NOT HIRE THIS COMPANY OR MMG, FOR YOU WILL HAVE A SAD EXPERIENCE.
DA
Disgruntled and D.
Awful experience
Awful experience — employees were uncommunicative and unprofessional, estimate was off by nearly double, multiple hidden fees existed, and the movers they coordinated with didn’t show up on the scheduled day. Essentially every aspect of the move was horrid.
