Moving Direct Van LinesReviews of movingdirectvanlines.com

Hired for a move from NY to NC. Over-promised, under-delivered. The list of complaints is long. They were uncommunicative at all times, very hard to get in touch with. They showed up late for pickup. They destroyed several pieces being transported. They were 4 days late on delivering. They refused to unload the truck unless given *cash*, would not even take a personal check. And, was not as cheap as originally quoted. Basically, nothing good to say about them at all.

I was extremely dissatisfied with the All Saints contractors that this brokerage company worked with for the following reasons: 1. I received a reasonable quote on the phone after giving a detailed list of inventory to be moved twice. Moving Direct indicated that there was no need to visit the premises for a more accurate quote. However on the day of the move, the contractors indicated I would need to pay over $900.00 more because there was more furniture - quite a shock as I provided measurements. 2. On the date of the move, the payments expected from the contractor on that day along with the payment types were never discussed and quite unexpected. One of the movers as well was extremely unprofessional when I contracted Moving Van Direct Lines about processing the payments. 3. The actual date to move my furniture to the final destination took way longer than expected (over 1week) and I had to continually follow up with Moving Van Direct for an update which was poor. 4. On the date of the move to the final destination, the contracted moving company at that time that they were not able to load from the truck to my door and if they were to find another way it would cost an additional $900.00 + cash which I was not prepared to pay as I was not aware of this. In addition, the contractors only accepted USPS Money Orders or Zelle which was never communicated before. So I had to rent a U-Haul truck and have them load into that truck on a side street, drive to my location and offload the furniture there. This was highly inconvenient as I was unaware how to assemble the furniture they de-assembled that was never de-assembled after purchasing from furniture store years before. In my experience, the communication between the brokerage company and contractors was highly lacking, making for a very disappointing experience. 5. I asked for my complaint to be passed on to the owner of the company who never responded. 6. One piece of furniture was lost and not returned. In repeated calls, I found out that that even though they claim the item was not found, they did not have a complete description noted on the specifics of that item even though I had submitted that before. I submitted a claim but never hear back about the status of that claim. I continue to follow up with the company about the lost filing cabinet which I am hoping they will locate. 7. The only positive experience I had is with the person I initially contacted to schedule the move at the Moving Direct Van Lines - who seemed to be very professional. However, with all the negative experiences that I have had with this move, it over shadows the positive.

Im still waiting for my furniture to be delivered from PA to NY. Very misleading. Was told everything would be delivered within 1-3 days. Lady on phone, which is not the actual company that moves you, is now telling me she told me 1-3 business days. She did not tell me this. Ontrack movers who are actually moving my things, told me 1-7 days. Im sitting in New york with no furniture. Movers then jack up the price when they get there, not what i was quoted, wanted to charge me an additional 1700 dollars. will not ever use this company again. either of them. Very misleading. Do not deal with Marie at Moving direct she is a liar! I also find it very funny that the movers themselves only accept cash or money order, something tells me they are working off the books. IRS might want to check into this. The movers name is On Track moving based out of New Jersey. Have been dealing with someone named walter.

This company scammed us and took our money. Then then sent there people and pretended to be another company we had hired and tried to steal our money. The worst company to hire. This company is very unprofessional as well. Please use another company.

Bait and Switch or just a scam?? Here is the email I sent to Moving Direct Van Lines. I think it explains my situation well. At the bottom is what I received in response to this email You may be aware of the issues we encountered today with our move. The movers showed up as scheduled and I went through the house showing them the items to be moved. They then did their own walk through to estimate the cubic feet of space needed. They presented me with a new estimate of over $16,500. This estimate was approximately $7,100 over the price I received from Moving Direct Van Lines. I could not understand how their estimate was 74% higher than the price I received from your company. The explanation was that I had more cubic square feet than the estimate. How can the two be that different? I couldn't sign an agreement that was so much higher than what I was expecting. After several calls between Moving Direct and the actual movers, the movers went through every item that was on "Articles List" including every box and size of each. I was off on my count. I did not include one (1) medium size box, one (1) saw stand and one (1) small desk chair/stool. I was over on my count of "small boxes". Maybe a total of 7-10 cu. ft., $70-$100 based on the contracted price of $10.00 per cu. ft. The mover reduced their estimate to $14,000, still a 47% increase over the price I was expecting to pay. I countered at $11,000 and my counter was not accepted. The problem I have is that the list of items to be moved was fairly straight forward. How could there be that much discrepancy between pricing?? The movers left without moving any items. I talked to your rep. regarding a refund of money deposited in the amount of $3,171. He stated that I was past the refund date as it had to be 3 days prior to the move date. I understand this policy if a person was to cancel the move but I take issue with the policy when it was clearly communicated to Movers Direct Van Lines what items needed to be moved and the items were as described. I feel I should be entitled to a full refund of $3,171. I have disputed the charges with American Express in the amount of $2,700 and Visa in the amount of $471. I look forward to your response. The response I received from Movers Direct Van Lines is that per the contract, I needed to cancel 3 days prior to the move date which I did not. However the contract I signed was for $9,000, not $16,500 or $14,000. BEWARE of this company, use a reputable company, not a broker. FYI, I ended up going with a national local mover. They met with me at my home, reviewed all items to be moved and I received a firm price of $9,500.

This has been the worst experience ever. Katherine Jones is a complete LIAR! She assured me that I would get my move once I got my apartment nor later than one day, all I had to do was call her to let her know. Once I did that she avoided my calls and texted me that customer service would give me a call! Right there I knew something was off. Customer service calls informing me that my move was still in WA and not in Texas and that would take another 20 days for it to arrive! This was unacceptable. When I texted Katherine about it, she denies everything she once told me and then goes on to blame me as if I was the one the misunderstood. Not to mention that she gave me a quote and when the movers actually came, which is a third party by the way, they charged me another $400 for a 2 foot artificial plant!!! I have called numerous times and everyone says something different. Today finally my move arrived and most of my boxes have damage, my son’s furniture has dents and the tv, which Katherine assured they would pack well, is in a made up mirror box laying flat!!! A 75”flat screen!! I am beyond devastated!

We consider this to be just a bait and switch company. We worked very hard to give up all the information that we had available to us. We were assured over and over that our equipment could be moved with our household items. The whole thing was awful. The moving company that actually came out to help us was very helpful at the beginning, and then because of the distress on both sides it became Confrontational. Catherine was amazing on the phone but the pictures of the everything that we did was not enough we were given a discount that the moving company did not offer when I called them I was told it was our fault for not signing the updatedupdated confirmation and that it’s just not true. We signed it and it went back in. When we asked what what do we do with our equipment when the contracted movers would not move it they told me to call Uber Freight, they do not move equipment for the general population. They only do it for companies. I am so disappointed. I will do everything in my power to make sure that these folks to not they cannot bait and switch anyone else. Contacting a local mover to move our equipment. They explained to me which nobody else did that if they cannot move equipment with household goods it’s illegal.

Moving direct moved me from California to Texas well air 1 did they just brokered the deal The first person I talked to just straight up lied I wish I had something good to say about my move but even after raising the rate twice it ended up costing me another $2000 after air 1 got to my house And then at delivery time it was another $500 just don’t use this company it’s not worth it. The original quote was $4800 by the time I got to Texas it was just under $10,000. You will be disappointed The quote is not accurate Some items will be damaged If you have them store stuff, it will smell and be dirty when you get it back