Sharon P.
Do not use Moving Ally
Jul 10 I called Moving Ally to request movers for furniture to be moved from a house in Cranston RI to a house in Warwick RI. that I will be moving into. Both towns right next to each other. Moving Ally was helpful before the move and sent numerous emails and some calls to provide me with the info I needed. I filled out my information about the move online. I needed help with a bedroom set, a recliner, a small chair and a couple of lamps. I did not need any packing. Furniture was on the first floor of both houses, and I told them my house had a few steps to the first floor (raised ranch). I paid a $90. deposit, which was supposed to come off my total price. $150./hour for an estimated 3 hours with 2 movers. I was not told about any additional fees. Unfortunately, they picked Northup Advance Movers and there were a couple of problems the day of the move, and when I later tried to contact Moving Ally I had trouble getting them on the phone, and they didn't answer my emails. When I finally did get them on the phone, they just told me to contact the movers and left me to deal with them. The movers had come but the truck was late and then when it did arrive, it was taken back out again, by a third, head mover on crutches who left "to get blankets". I told them I had some they could use, but they declined. That left the other 2 movers to Saran Wrap all the furniture, including the mattress and box spring, and then sit around waiting for the truck. When the truck did finally come back, it turned out there was a lock on the back and they didn't have the right key. They tried hammering it off for a while, until a neighbor finally walked over with a bolt cutter for them to use. I had to pay them in cash after the truck was loaded and unloaded, at the end. It took over four hours and cost me $800. And I gave a $100 tip for the 3 of them. When I requested a receipt, the head mover did not give me even a written one for the cash payment and told me his boss would email the receipt to me right away. He did not. I tried calling Moving Ally to ask about that and my deposit, which I had given them. When I finally did reach them after a couple of days of nobody answering the phones, getting disconnected, and no answer to emails, they told me to call the movers. The owner/boss at the moving place called eventually after a couple more days and wasn't very happy about having to call. He argued with me and gave me a hard time until I told him what actually happened that day. I told him that I only wanted a receipt and my deposit back and he finally said he'd send the deposit back to my bank right after July 4th, because the bank was closed. Now it's over a week later since I spoke to him and I tried calling the company today. I asked for the boss. The person that answered refused to tell me who he was, the full name of his boss, and was extremely rude to me, telling me he was too busy to talk to me. He sounded like the same guy! That was the last straw for me! And Moving Ally? They had said they would call me, and I never heard back from them. I was going to call them and see if they could move the rest of my things to the house I'm moving into. Obviously not now.