MOVESEAReviews of move-sea.com

The worst experience in my e-purchase life! I am not used to write reviews but this time it is necessary to warn other people from the hell happened to me. After 7 months I have still not received one item as part of my order. Every month a reply to ensure but at the end no solution. Having delays also with refund process.

je n'ai toujours pas reçu ma commande !!!

The worst dealer I've ever met. They lie, they don't send the product they are arrogant. After more than three months, I received the amount of more than 2,000 euros back. Even then, I had to contact consumer protection. I hope he gets punished! I do not recommend it to anyone.

I am waiting 10 weeks and still no refund after cancelling my drone order which was 3 weeks overdue. Terribly unprofessional company and horrible customer service.

Item has not been received and no reply from company from my emails

I'm owning a Blu3 Nemo and really like it. For our holidays trip to Croatia I decided to get an upgrade and purchase the Blu3 Nomad. I found it listed as "In stock" in the move-sea.com shop. So I went ahead and purchased it on 14th September 2022. The order had an estimated delivery date between 19th and 30th September, which was fine. Our holidays started on 12th October. Plenty of time, right? On 20th September the status of the order still hasn't changed, nor did I get any shipping confirmation. I sent an inquiry via their web chat and got a response stating "we will verify the situation and let you know by email." Three days later, on 23rd September, still nothing. So I sent another inquiry again via their web chat. Shortly after I received an email saying "we will provide you the tracking number today. We are terrible sorry for the delay." Nine hours later, on the afternoon of 23rd September, I got an email saying that a shipment is on the way and I finally received an UPS tracking number. And that's it. Nothing changed, nothing moved. As of today, 29th October, more than one month later, the tracking status is still "Label created" and "UPS has not received the package yet". On 30th September I sent another inquiry via their web chat, saying that I'm going to cancel and refund the order. I received an answer that I have to send an email to cancel the order. I've waited a few more days to see if anything moves. But unfortunately it didn't. So on 5th October I sent an email stating that I want to cancel the order and ordered them to refund the payment within three business days to my PayPal account. I got no response and no refund. On 10th October I filed a complaint at PayPal and tried to refund the payment there. On 18th October I received an email from move-sea.com stating that I have received a refund. But I haven't gotten any message from PayPal that I received the payment. So on the next day I sent them an email stating that I haven't received the money yet. They sent me a screenshot from PayPal with a "Pending" transcation and an expected clearing date between 26th and 31st October. On 22nd October I received a message from PayPal saying that the refunding from Senaitech S.L. has failed. On 23rd I sent them an email to ask for clarification and kindly asked to refund the money until 26th October. I received an answer that they will forward it to their "financial department" and that they will "solve it as soon as possible." When I haven't received the refund on 27th October, I filed a "Buyer Protection" case at PayPal. Haven't gotten any further notifications as of yet. Update 02nd November: PayPal decided the "Buyer Protection" dispute in my favor and I received the refund directly from PayPal. The case is closed. In summary, I can say be extremely careful when trying to shop at move-sea.com. All the 5-star ratings here are suspicious. If you check their shop, you will see that they list every item as "In stock", but I highly doubt that. They probably try and order it somewhere else when some customers orders something and then re-ship it once they received it. Update 15th December: I just read their answer. 1) If this is really true, it makes no sense not to communicate with your customer about that. Why does it take you almost three weeks to deploy another device if the first package was damaged? The article was listed as "In stock" the whole time in your shop - and still is. Why don't you inform your customer about the issues and delays? 2) I cancelled the order on 5th October. I didn't receive any answer. Again: Zero communication. I filed a complaint at PayPal on 10th October, five days after cancelling my order. Filing a complaint doesn't mean PayPal blocks or withholds any money immediately. And it doesn't explain why on 18th October - more than one week later - I finally received an email from you stating that you issue the refund. And four days later, PayPal notified me that the refunding failed due to problems on the side of Senaitech S.L. 3) This is just my personal opinion, no defamation. If you click the peoples names and check their review history, you see something isn't quite right. I personaly think that you only acted because of the pressure from PayPal. If I hadn't used PayPal I still would be running after my money.

Online store said item was "in stock"; 7 days later, I called only to find out it wasn't in stock. Asked for refund and was told to email, which I did. But no response. Emailed again. No response. Finally asked my bank to call, and "you're on a recorded line" finally jolted them into responding to my email. This is a poorly run, consumer averse, company which--despite its low prices--should be avoided.

This company loves to take your money immediately and not update you as to why there are delays with it being delivered! I ordered online on the 8th Sept, standard shipping said 8-9 days. It is 14th Oct and still no sign of it! They ignored my emails until I said I wanted a refund if they did not reply in 24 hours. Only then did they inform me that they were waiting on batteries. On the 16th Sept, they said they were planning to dispatch my order the following week. No sign of it then. On the 29th Sept, my order was supposedly on it’s way as a UPS label had been created. UPS DO NOT have my order though. The item has not been given to them. On the 7th Oct, they admitted that they don’t have the batteries that went with my item. ONE MONTH after ordering something that was ‘in stock’ on their website, they finally give me a reason for the delay. ‘Totally unexpected problem’ they said. A month later and they only just realise they don’t have the batteries?? They then said ‘In the beginning of the next week you will know the exact day of delivery. Our estimation is that you will receive your order by 21 of October’ Still no sign of an email confirming the delivery date and yes, they are still ignoring my emails This company is DISHONEST. They created a UPS label on the 29th Sept to look like my order was on its way, when they knew they did not have all of my items in stock. I’m getting emails to say ‘We fulfilled your order from our store MOVESEA 14 days ago and would love to get your feedback.’ ?????? I have spent over £2K with this company and the way they have treated me is shameful. WHEN AM I GETTING MY ORDER???? I DO NOT RECOMMEND USING THIS COMPANY AT ALL!!!