Movcan BikeReviews of movcan-bike.com

I love my ebike from this company and they answer all of questions. Customer care is very good.

We bought the V60 last year and my son has put hundreds of miles on the bike to date. I made the decision to retrofit the bike with the hydraulic brakes, and the ordering and shipping were perfect. My son also wrecked one of the pedals, which I ordered as well. The pedals came in but were incorrect, so customer service worked with me to verify then immediately sent a new pair. They have been extremely responsive and I’m very happy with the bike and the service.

I have had Movcan v80 since July 2024. It is a great bike it got me to and from and I commute on a daily basis about 20 miles to and from work. I even carried my son in the back when he was younger as it still fit within the 330 lb weight capacity it was great until the motor went about 9 months after purchase so I stopped using it for a while. Then last month I went ahead and purchased a motor from Movcan to replace it and fix it. So Movcan ended up sending me a motor that is based off the 2026 model. So that Motors nine pin connector did not fit my 2024 Movcan V80 because I guess between the 2024 and 2026 v80 there was a manufacturing difference. So some things are bigger than what they were in 2024. Granted, some of the customer service personnel didn't really know how to address my concern and they just kept telling me just force the connection and I'm like, "it does not force connect, it needs a new connection!" and I sent them a video that showed my Movcan V80 and they happened to notice that my display was broken, so they went ahead and sent me a free new controller and a free display! Now with this new controller and display, Bam!! My bike works perfectly! It's back up and running!, and lo and behold with this new display, my bike has bluetooth compatibility!, which means now it can connect with the Movcan app and allows me to lock and unlock the display, to create a theft deterrent. Needless, to say Movcan customer service did not disappoint with making sure that my bike was road ready and giving me above and beyond assistance highly recommend any movcan bike!

Very fast replies and great service!

We just got a Movcan V60 pro. The bike has been great so far. Great quality, rides nice, good acceleration. Per my 11 year old it could have more torque and do better going up steep grass hills but I weigh 175 lbs and it did just fine going up a steep pavement hill. Even though my son had those few complaints I’m giving 5 stars due to the quality of bike you get for the price and the speed of customer service resolution. The bike lock that they sent broke the first time we tried to use it and they promptly sent us a new one.

They are so quick responsing and helps so much thank yall

They helped me solve the problem with my bike and said something I would have never thought of and saved me from buying a 400$ part!

I bought the Movcan V60 electric bike through Amazon. After a few months, the rear wheel got wobbly. I contacted customer support at Movcan. They were very helpful and offered to send a new wheel.