Movcan BikeReviews of movcan-bike.com

Response from Movcan BikeOct 27, 2025

Hello, I’m truly sorry to hear about your experience — that’s definitely not what we want for our customers. I completely understand how frustrating this must be. Could you please send us a few clear photos of the battery you received, especially the areas that are dented or look used? Once we review the photos, we’ll be able to arrange either a replacement or a return and refund for you right away. We’ll make sure this issue gets resolved as soon as possible.

Response from Movcan BikeOct 27, 2025

Hello, Thank you for letting us know. Could you please tell us the model of your bike? We’ll help confirm whether the cable and controller are compatible. If they don’t fit your model, no worries — we can arrange a return for you.

Response from Movcan BikeOct 27, 2025

Hello, I understand your concern. We did receive your earlier message about changing the address, but unfortunately, we didn’t get your reply with the order number, so we couldn’t update the shipping information in time. According to the tracking details, the order has already been delivered. Could you please confirm whether you have received the package? Once we hear back from you, we’ll do our best to assist further if there are still any issues.