Movcan BikeReviews of movcan-bike.com

It was not deliverd

I purchased the v60 for my son in the late fall of 2025, he was able to drive it for a few weeks when the battery started failing and leaving him stranded. I reached out to customer service and they were able to send a new battery, unfortunately it was the wrong one, even after several emails to verify which battery he has, the wrong one was sent, That whole process took approximately 4 months. He finally got the bike working again, then after a couple trips, his spokes broke off, all of them, we reached out to the company and they refused to help out since the motor was no longer under warranty. The frustrating part of all this is that this expensive bike sat for months eating into the warranty time, for an error out of my control and now neither pay $600 to replace the motor, as the spokes are all integrated to the wheel with the engine, or throw the bike away! Very disappointed and will never purchase anything from Movcan again. **UPDATE** after reviewing some Reddit posts and other reviews, it appears this is a normal occurrence for this brand. The spokes break frequently on these bikes, even with the 330lb limit. My son is 195 lbs and the spokes have all broken! Not even an offer to replace the spokes. Sad customer service and standing behind your product!

Pedí el motor de la v40 y lo pague y me dijeron que había inventario y que no lo pedían enviar y pregunté para cuando y solo me dijeron que si quería mi reembolso

Movcan refused to act on it's warranty for my Son's bike. I do not recommend this company. See Movcan competitors for similarly priced e-bikes. During normal riding on flat pavement, the front motor power cable wrapped around the front axle and was damaged. This caused the front hub motor to completely stop working — no power, no assist at all. At the exact same time, the rear brakes also completely stopped functioning, and a short while after we noticed liquid leaking from the rear brake cable. Furthermore, one of the front axle nuts has fallen off. The bike is became unsafe and unusable, especially for my son. I requested a full refund under the 1-year manufacturer warranty. Movcan refused.

Los envíos son muy tardidos

My bike was damaged when I removed it from the box. The rear rim is cracked and bent. It has been 2 days and nobody has responded to me about a replacement. Your phone number does not work either. Someone needs to respond to me with a solution.

Only received my battery when I was supposed to receive the full upgrade kit. I contacted the company and they shared that the part are in different packages. Half coming from overseas and the battery from CA. I was not made aware when ordering and not sure how long until I get my upgrade package. Very disappointing.

My brand new bike came with a bent rear wheel. While support did respond, it took 18 days to receive the replacement wheel, and I had to pay a bike shop to switch the gear hub to the replacement wheel. MOVCAN didn't offer any compensation for my time to do the repair, or for the money I spent to pay the bike shop. I had purchased 2 other bikes from MOVCAN, and they were fine, but after this experience, I won't be purchasing anything from MOVCAN again, and I would just tell people you're better off and you're buying from a local bike shop or someone like Lectric so you get fast resolution.