MOVA GlobesReviews of movaglobes.com

It developed a leak after 4 years of sitting on the same shelf. Unlike other small expensive items (phones, laptops), a Mova globe isn't being used for anything, so there's no wear and tear involved. There's clearly a design fault. I was offered a 40% discount to get a new one sent from the US but with shipping, tax, and having to send my faulty one back from the UK, any discount is negated. Also, there's no guarantee that it won't happen again. Very disappointed and wouldn't recommend this product. Mova has said this fault is rare but having done some research, I'm not sure that's true!

Unfortunately, I have to join the growing list of negative reviews. Aesthetically, the globe is undeniably beautiful and makes for a striking and interesting piece of decor. That being said, it relies on very basic technology (a magnet and calculator-style solar cells) that simply does not justify such an exorbitant price tag. My globe lasted almost three years before it suddenly started leaking fluid during a hot August. Once an air bubble formed at the top, it stopped rotating entirely. I contacted European customer support, and they offered me a replacement at 60% of the original price. However, on top of that, I was expected to pay VAT, shipping to my home, AND the cost of shipping the damaged globe back to Germany. The absurd part is that their "original price" is currently set at €258, while numerous online retailers sell the exact same item brand new for just €215. I asked if I could simply provide a detailed video proving the leak and malfunction to avoid the return shipping costs to Germany and make the replacement financially viable. They refused, insisting they must receive the old unit physically. Ultimately, I believe this is an inherently flawed and overly fragile product, backed by a greedy company with very little regard for customer care.

Mars globe 6” looks great but only lasted 8 months before leaking about 20% and stopping rotating. After initially indicating that I had damaged it Mova eventually agreed to replace it under warranty (although they originally told me the 12 month warranty had expired). I now have a replacement but I worry that the product is so delicate that it will fail again (I looked after the first globe fastidiously, but it still failed).

Just stopped working

Dopo poco tempo il globo ha smesso di ruotare, mi hanno mandato il modulo per una permuta ma dopo nessuna risposta. Rimandano al sito web nckcom.freshdesk.com dove non è possibile registrarsi e leggere le loro risposte.

Purchased a broken product, applied for a warranty. Only option is paying 160€ (70% of the original price) to get a new one, while handing in the old one. That is not warranty, that's theft

WOULD NOT RECOMMEND I recently placed a Black Friday order with MOVA Globes and had a very disappointing experience. Their website advertised 25% off and free shipping, but when I entered my Canadian address, free shipping disappeared without any clear notice and I was charged for shipping instead. At checkout, the final total shown to me was 325.75 CAD, and there was no warning anywhere that I would be required to pay additional fees. After the product shipped, UPS informed me that I had to pay another 144.66 CAD in import duties and brokerage fees just to receive the item. These fees were never disclosed on the website, in the checkout flow or by customer support. I contacted MOVA before purchasing, and the agent reviewed my Canadian address but still failed to mention any of these charges. After the unexpected fees appeared, MOVA refused escalation, offered no solution, and told me the case was closed. In the end, the actual cost of the product was about 44% higher than what was advertised and charged at checkout.

I first saw a MOVA Globe in Zermatt and I was impressed. I wanted to get one customised but was told at the shop that this was not possible. Several months later, I was put in contact with Emily at MOVA Globe Sales, and she explained that customisation was available with payment of a one-time “design deposit”. Emily guided me through the process to create a 4.5” customised globe marked with small red dots at places in the world that are meaningful for my wife. The resulting globe is utterly perfect! The process to create it was thorough and ensured that what resulted was exactly what I wanted. It was also quite quickly done and the globe is now wrapped and waiting for my wife to open it at Christmas time! I highly recommend the customisation option. It’s not inexpensive, but it is worth it.