MovadoReviews of movado.com

I purchased a watched from Hudson Bay in Canada 4 years ago, which is hardly worn as I have a collection. Recently the glass just fell off I took it in for repair and was told after 6 weeks that it can't be fixed as they can't get replacement part. I call the head office in The US only to be told that this particular watch was pulled from the market shortly after i purchase because they were having issues with it. The rep is telling me to send it to US with no guarantee it will be fixed and I could get a discount to purchase a new one if they don't have parts. Now why was it being sold in the first place if they knew it was having issues, why was it not recalled.

Ordered movado watch over new year. Changed my mind and emailed to cancel the order within 10 mins. They advertise to cancel order within 15 mins which is hassle free. But no one replied to my cancellation email. One week after watch was shipped and email notification came. Replied on it to cancel the order again but irrespective they sent out watch anyway. On top of this, USPS lost the watch and asked me to wait for 3 more weeks to see if it shows up. Worst customer service and customer support.

I have purchased a few movados over the years and I decided to order one last week for my wife for Christmas. The price was great but I’m still waiting for the watch which came with “2 day FedEx” shipping. Contacted movado tonight to ask what was going on with my order and why it hadn’t arrived yet and was informed that it was sent regular usps mail! I expressed my dissatisfaction and how I felt deceived since the shipping when I purchased clearly stated FedEx 2 day and was responded with the typical apology and excuse. I don’t want excuses and apologies, I want the item I paid for when promised to be here or some kind of compensation for the inconvenience. You need to do better Movado.

horrible watches backward IT SYSTEM RETURN POLICE HORRIBLE NOT WORTH THE PRICES DONOT WHERE THE WATCHES ARE MADE. SMART WATCHES ARE THE BETTER CHOICE. DIALS INSIDE THE WATCH HAVE BEEN CHANGED

Dont buy here, the quality is so bad and when you want to return the Parcel you are given an address in China and you don’t know if it will reach that address at all!

This company specializes in and are masters the switch and bait method for sales. I purchased what was advertised as an Italian suede bag of high quality, but what was shipped to me was a shoddy inferior product that looks ABSOLUTELY NOTHING like the advertised bag and is worth no more than $10,00 tops. They also advertise that they are a US based company, but in order to receive a full refund you have to ship the item back to an address in China, and the shipping fee to China cost more than the shabby purchased bag. DO NOT purchase anything from this company they are nothing but out and out scammers.

I really loved my initial Movado watch for its styling. Regrettably the band broke on 2 separate occasions and my battery died. Realizing you are buying style over quality I only wear the watch on occasions. But decided to give them a 2nd try. In September I ordered one to a friend as a gift and order 2 more in different colors. They totally screwed up my order and after asking me to be at the house to sign for the Fed Ex package - the watches missed 4 promised delivery dates and then sent the package back to NJ. Despite promises of both a returned call, delivery of the package and eventually a refund - nothing. This might be the worst customer service I can recall ever experiencing. Clearly the watches (while attractive) are sub-quality construction. But their service is even worse. DO NOT BUY MOVADO

The watch was expensive £395.00. After a few weeks of wear the glass on the face chipped badly. The watch was not dropped or knocked. I tried to contact Movado 3-4 times through their website and got no response. I phoned them, it took forever and had to wait till they called me back. They wont repair the watch unless i pay. Sent the watch to their registered repair centre in Manchester. Im waiting now 6 weeks for a repair quote just to be told that the glass is now obsolete and they need to check with other suppliers for the glass! Rubbish customer service! Never buy from them Update: Was charged £93.00 for the repair!!!