MovadoReviews of movado.com

Very bad quality on the Movado Bold watchstrap. I need to replace mine but Movado does not have the strap anymore and is unable to help me in any way.

I received a Movado Style 3600372 as a gift and only recently wore it for the first time. Despite never being used until now, the band already has noticeable dark discoloration. When I contacted Movado, the representative immediately asked why I was calling since I “knew it was outside the warranty period.” That response caught me off guard — I wasn’t expecting the watch to be damaged before I ever had a chance to wear it. While I understand warranty limits, I found the interaction dismissive and not what I expected from a brand at this price point. I’m now paying for the repair myself. I’m sharing this so that others know to inspect their watch bands right away and be aware of the warranty timeframe.

I bought a Movado time piece in December 2023. I contacted the company because the crystal had came off, which is the face of the watch and the battery stopped working. I contacted the company and was informed in regard to my watch was still in warranty.I send my watch in for repair Because I was emailed shipping labels and the process was smooth. It is now 2026 and I am working on my second Movado time piece because of the same issue which is leading me to believe the quality of these watches are poor, but they are very expensive depending on the Watch you pick. I spoke with representatives on several occasions and ask why am I not being emailed the shipping labels when it was done before The representative then went on to explain to me it was a one time courtesy and I have to write on a piece of paper what the issue is and write down the address where I can ship my watch to be fixed she went on to explain I can go with whichever carrier I use being UPS or FedEx. I went on to explain to her that is such an inconvenience and that is not professional. I do not feel safe writing things on a piece of paper letting you know what’s wrong with my watch versus being already input it in your system and a shipping label being created to make it a nice and easy process as before where I feel safe that my watch will make it to the company and be properly repaired. I will never buy another time piece from Movado . Customer service is very poor. I should have stuck with Shinola. So if you are looking for a beautiful time piece that will last and work where you’re actually able to go in store for repairs do not go to Novato. They will give you the runaround and they talk to you in a condescending voice. Do not recommend if I was able to give half of one star I would have done so very disappointed in this company.

I bought a watch online from the Movado Company Store dot com. The watch was delivered and was the correct watch and was new in the box. ......But 5 days later, I get a fraudulent charge come through using my card number on walmart dot com. I'm 99 percent sure it was from this online purchase because I had just switched to a new card and this was one of the only purchases I had made all week using the old card. Be very careful ordering from these guys.

I ordered a watch Sun 3/22. I was sent an email telling me that I’d get tracking information in two to three days. I waited all week for an email letting me know my watch had shipped. It never came. Even checked my spam folder just in case, nothing. The order status in the website only said “Fulfilled” but not “shipped.” I tried to use the contact form on the website, but I could only type a few words in the comment box; not enough for a full WTH message. I found their number and called on Sat and used their automated system to inquire about my order, but it said more information was needed. I set a reminder to call Monday morning. Watch came Sat via USPS about ten minutes after I’d contacted them. Watch looks good, it arrived, but their communication is quite lacking.

I purchased a watch and paid overnight delivery. Instead of it being shopped overnight, it shipped with 4 day delivery! No customer service, no live chat, no reply to my emails. Worst company in history.

I've bought several watches from Movado and never had an issue until now. I wanted to return a watch and get a different one. They don't do exchanges, so I went and purchased the new watch, intending to return the first one. Went to use their international returns platform, and get an error message that the transaction isn't recognized. I write them and they say they'll get me a return label. That was 10 days ago, I have yet to receive a return label. I have followed up a couple of times since then and all is get is, "we appreciate your patience and understanding, rest assured we will let you know as soon as the label is ready". Gee, thanks. I don't understand why it takes so long to generate a label that I should be able to just print at home, but can't because of an error on their website!

Took 4 months to repair my watch... it got shipped to the wrong address... customer service didn't know what happened.... never again..