MountainstealsReviews of mountainsteals.com

Ordered women's Dusty olive Merrell.got a man's shoe not Dusty olive but orange and brown..no response customer service..they keep blocking my Bait and switch review..have ordered from them over 5 year's.never again.🤔.

Item not received and no action from their team. Do not purchase.

Horrible service : I placed an order for a few items like jackets and backpacks for my trip and I received just 2 of them. After multiple follow ups and after placing a new order for the missing items just a few days before my trip with an expedited shipping, one of the packages worth $250 was again not delivered and I have been following for the last 10 days without any response. I will never order from them again to save time, money and hassle and the unpredictability that partially ruined my trip.

Sent me the wrong skis. Only could offer an extra 10% off of the skis they sent me even though the skis they sent can be found much cheaper on the internet. Do not order from them. It was too good to be true

Mountain Steals is the only website which cannot extend the returns period to 60 days in a COVID-19 epidemic. I asked them for a extended deadline for returns due to COVID 19 quarantine, and the service representative said "We are trying to help customers with the 30 day window due to the pandemic however our return carrier UPS is still operating and is able to ship the return at this time." Every other website I know has generously extended their returns period.

I just want everyone to know beware when you purchase from Mountainsteal. I purchased a Arcteryx Thorsen Parka and found out the jacket is a 2017 model. I noticed the material and fit is different from the one i try in the store. No were on the websites states that the jacket is out of season. I spoke to customer service and was told all product they sell from MountainSteal and Moosejaw are out of season.

I ordered a sweater that was listed in stock, then received an email telling me my order had been canceled...no explanation. 4 days and no refund, contacted “customer service” and was told wait another 3 business days. Never again will I do business with them. I expect I will have to open a paypal dispute

Jacket we bought was used or demo jacket from store. Tags were cut off and jacket was extremely wrinkled as if it had been stuffed somewhere for a while. I initiated a refund, found out we pay for shipping. Do not buy from Mountain Steals.