MountainstealsReviews of mountainsteals.com

I purchased a jacket twice from them and did not get what I ordered. The first time they sent me the wrong color jacket. The second time I received an email two days after I made the purchase that the jacket was no longer available. Not professional. I would pay more at another site to ensure you get more reliable service.

I’d like to edit that they finally agreed to issue me a refund since it wasn’t an expensive order. I ordered a pair of shorts and never received them! They emailed me saying there was nothing they could do because fedex shows it as being delivered. I told them they could put in a claim for a stolen package so they can at least refund the money to me. That’s why there’s insurance on shipping. They told me they don’t do that and I should file a report with the police. I’d be willing to bet they did file a report and kept the insurance money. I use to work in shipping I know how this works. A package gets lost or stolen, the shipper files a claim with the delivery company, providing proofs/cost of product and the shipper gets refunded the money. They are then supposed to refund the consumer but they are refusing to do so. Pretty much told me I could be keeping the product and reporting it stolen to get a free pair of shorts. This shady company accused me of being the shady one! **EDIT***. THEY FINALLY AGREED TO ISSUE A REFUND BECAUSE IT WAS A 33.00 ORDER

one of the shadiest online store you can find. don't deal with them. i bought mucks boots on their website and took them over a week to contact me that they didn't have it in stock. i checked their website and they changed the pricing and clearly see how many are in stock. don't deal with them ever

Placed an order for 2 pair of kids boots for a planned trip. Website said they were in stock. Utilized PayPal and paid immediately. A week later received an email stating they were no longer available. Very poor inventory and fulfillment management. If you’re going to present yourself as a professional quality estore, have your infrastructure working correctly so you don’t put folks in a bind. I suggest ordering from reputable retailers moving forward. It’s not a steal if you get the shaft…

I made an order and was charged via PayPal immediately for 105.03. The order never shipped - was canceled by Mountainsteals - I was never informed - and the money was not refunded to my account. Have been on hold for a long time with customer service. Update .... Once I reach someone at customer service they did refund my money the following day. I think it's poor service though to just cancel an order, not issue a refund, and not inform the customer.

I ordered a prodcut that was advertised as new but was actually used. The tag was not longer attached, and the prastic wrap had holes. Someone had bought it, used it, returned it, and then Mountainsteals resold it as new.

Horrible customer service. Will never order from this business again

I have been a purchaser of outdoor clothing and equipment for decades. I would never again buy from MountainSteals, which is part of MooseJaw. I ordered an item which arrived defective and non-functional, but they wouldn't pay for the return shipping and were dismissive in email (you can't call and speak with anyone). Since they have been increasingly rude and unhelpful, and my request to speak with a manager was refused. I would never buy again from this company, and I suggest you don't, either. Most companies in this discount field have wonderful customer service...we don't need to get screwed by this one.