MountainstealsReviews of mountainsteals.com

Dishonest company. Will not stop sending SMS messages despite requests to stop

Total fkn ripoff . They say the delivered my boots to Houston Alaska . I live in Florida they tell me to contact the post office can't track it anymore won't respond to emails for a refund . Just keep saying it was delivered but not to Florida or me . Refuse to give me a refund

I ordered a pair of boots. After 3 weeks they posted that the boots had been delivered to a address in Alaska. I live in Pennsylvania. I contacted the company and there reply was contact the post office to get this fixed. They sent the boots to the wrong address. This is so frustrating. FRAUD!

Company is fraudulent! Ordered a tent and footprint. Great price. Then email sent a day later saying they don’t have the tent. I asked what can you replace it with and not a single product nor the same discount. Completely disregarding as a customer. You are warned.

Company sold me $750+ of Spyder gear. Spyder.com lowered the price of the same items shortly after my purchase and Mountain Steals refused to match the price,

Ordered jacket for my granddaughter for Christmas. Policy states cash refund within 30 days minus 7.95 shipping or after 30 days merchandise credit for price minus 7.95. I called since I could not get thru the website for prepaid label. I was sent a return label and then a couple weeks later was emailed and said the return policy is for Moosejaw not mountain steals even though it is printed on the receipt. So they want to send it back. They wont even honor the policy written on receipt.

Very Frustrated! I bought a pair of Marmot Randonee Gloves sized Ladies Large. I am very familiar with the Randonee gloves and sizes since I was a skiwear buyer in the late 90's. I found a pair on their site and ordered them. When they showed up I tried them on. I couldn't even get my fingers half way up in the finger holes. You could clearly see the fingers of the gloves were very short. They look like an extra small. I'm mad because they took $7.95 off what I paid to send them back. They were clearly in the wrong, these were not sized correctly. I told them that and still they wouldn't give me all my money back.

Don't waste your time here. Shipping will take forever if it arrives at all. Meanwhile, the customer service reps will keep telling you it will be shipped next day. My order got shipped to their "main" warehouse but it finally never got routed to me. After 16 days, they offered to give me a refund.