Mountain HardwearReviews of mountainhardwear.com

Wacht al 2 1/2 maand op een order... Niks ontvangen. Geen bericht. Helemaal niks.. Ook geen hulp. Zou hier niet meer bestellen.

Orderd pair of chockstone walking pants. Delivered to incorrect address. Made no attempt to resolve this issue for me, so I have now lost £50 for pants I never received. Awful company, terrible customer service. Avoid.

My recent multi-hundred dollar order placed through Mountain Hardware website was never delivered. When I contacted Mountain Hardware, I was told that I had to file a claim with UPS and it could take up to 2 weeks to be resolved. This is entirely unacceptable and a very poor customer service offering. Mountain Hardware AND UPS get to keep their money, but I, as the buyer, am stuck with nothing. I have paid several hundred dollars and have received zero product with no guarantee that I ever will get my product or see my money again should UPS decide to deny my claim. This is a repulsive and predatory business practices. Great companies, honor their agreement with the customer first, then go fight it out with the shipper. THAT is true customer service and I will always support companies who truly do right by their customer. I'm disappointed that Mountain Hardware doesn't care about their customers like they should. In this day and age when I can generally ONLY get goods via a website because most stores don't stock the items or the sizes I need, companies need to update their policies and work out their agreements with their shipping partners to guarantee delivery rather than force customers to shoulder the expense of failed deliveries. Unless this is resolved by Mountain Hardware so that I have either the product I ordered or my money back, I will not be buying their product in the future.

Their automated address changed what I entered and there is no final review screen before purchasing, so the shipping address was incorrect. I contacted them to cancel my order immediately and they refused to do so because their orders "process quite quickly" despite the payment still pending. They also could not fix my shipping address. Horrible experience.