Alexander O.
Be careful with this company
MotoCMS seems like a good and trustworthy company until they need to refund you on a service you paid for and cancelled immediately. Since 17th July, I have been going back and forth in a disgraceful message loop being orchestrated by MotoCMS. They have NOT refunded me till date. Be careful with this company.
Response from MotoCMSAug 28, 2020
August, 20: First of all, please take our apologies this process takes so long, Alexander. We do not even try to refuse the refund request of yours. We completely understand some services or products can be not useful or needed for ones. So we're open to give you a refund and we forwarded your refund request within 24 hours since receiving a confirmation from you. Unfortunately, your payment on PayPal has some error in it that prevents us from making any actions. Currently, we are working with PayPal to resolve this issue but they are extremely slow to take action and manual verification of PayPal supervisors in many cases take weeks to complete and we are forced to go through many of them. We are really sorry PayPal representatives do not have official ticket response time like ours (6 hours) and it takes so long. However, we won't give up and we'll do all we can to have that resolved in the shortest possible terms. Once PayPal finally manages to resolve this issue we will happily provide you with refund you have requested (as the refund request has already been submitted to PayPal and we're just waiting for their resolution). Sorry for any possible inconvenience. We assure you that your request will be fulfilled once PayPal gets the things done on their end! Update on August, 27: Thank you for the review about our services. Each review helps us to provide better services to each of our clients. Today we're happy to inform you that PayPal representatives managed to resolve the issue with the refund and it should be delivered to your PayPal account. Please check it. As you can see in the related ticket in our helpdesk (ticket system) and in this short description of the situation, we really did our best to have it resolved in the shortest possible terms, we tried to cooperate with PayPal to provide you with a refund and we succeeded in this. In such circumstances, we guess that your rating given to our support shouldn't be just one star. Hope you'll change your opinion about us! Anyway, please accept our sincere apologies for such a delay receiving your refund.