Dana L.
Slow but overall satisfied with service.
My initial inquiry into Agisoft's PhotoScan software with MotionMedia seemed well attended too. I waited for 5 weeks with no reply and then decided to call back. From that time on, purchase of the product and the service has been prompt and well received. Great service now that we have purchased the product, but I feel like our business didn't mean much until a more serious commitment to purchase was established.
Response from Motion MediaAug 13, 2014
We're sorry that you feel that way, and we do highly value you as a customer. We spent those weeks trying to get an answer from the Vendor on your want for special approval of academic pricing, however we repeatedly received no answer. We will do our best to be better at communicating with you in the future. We hope that you will consider Motion Media in the future.