Motion MediaReviews of motionmedia.com

Update to the review. I am changing the rating to 4 stars because Brad reached out to me directly about the issue to apologize and offer a gift card for later use on their site. Honestly, I figured this was one of those fly by night places that either don't care if you ever get your order or make you jump through hoops to fix their mistake. This company is NEITHER of those things.He seemed genuinely disappointed that I was less than pleased. I was wrong, they seem like a good, straight shooting company. My apologies. I am keeping the original review below so people can see what good customer service can do.Thanks Brad. I ordered 4 IronWolf Pro hard drives from them to upgrade my QNap NAS. $1,300 worth. Wait a few days and no communication. Then I get a message saying they don't have them and their distributors say they don't have any either. I log in to take a look and there they are, living large on their website. It even allowed me to add the drives into my cart. Not sure what's going on here, but if they didn't want the sale, they should have let me know earlier. I could have ordered them elsewhere last week.At least they didn't try to finagle my money away from me. Minor miracles.

This could have been a 1-star review, because the software I ordered was no longer being sold there, nor at the price posted, and they offered a cancellation refund, but I insisted they own-up to their error, and instead deliver what I just paid for. The team respond quickly and delivered within an hour, sucking up the cost and saving face. Kudos, regardless of management approval. Management should be proud for turning a 1-star into a 4-star. BTW: this was hours after waiting for my digital download to be emailed. I had to call them because online chat wasn't responding. So customer service depends on the customer's insistence. Just saying.

My initial contact resulted in a somewhat negative interaction with the customer service rep. During my online purchase process I was offered a first-time buyer discount which did not mention any exclusions, however the transaction could not be completed for some unknown reason. I later contacted the customer service rep and was informed that the product that I chose to buy was excluded from the first-time buyer discount offer. I insisted that the discount offered had to be accepted as, legally speaking, no exclusions were made upfront. After a delay, I was informed that the first-time offer would be accepted, hence my 4 star rating. MotionMedia realized the error it had made, corrected it and gave me the discount. Smart move.

My initial inquiry into Agisoft's PhotoScan software with MotionMedia seemed well attended too. I waited for 5 weeks with no reply and then decided to call back. From that time on, purchase of the product and the service has been prompt and well received. Great service now that we have purchased the product, but I feel like our business didn't mean much until a more serious commitment to purchase was established.