MothershipReviews of mothership.com

If I could give zero stars, I would. I am a receiver and a international company from China made an agreement with mothership to deliver my furniture locally. By the time they were prepared to deliver my goods. I was out of the country, and I informed them that I would not be able to receive it until a week later. The international supplier also informed them that I would be out of the country and unable to accept the goods. To no avail, mothership still sent a driver to my home when I was not there. I informed the driver to take the goods back because I was not there to receive them. As I returned, I reached out to arrange proper delivery and they made the supplier pay them extra to arrange a new delivery, even though they were not supposed to deliver the last time. Now they are constantly raising the price and not being truthful about whether or not a truck will deliver my item. I am an attorney, and I will do everything in my power to report them to the Better Business Bureau and get them shut down.

This place is extremely shady and cannot be trusted. I had 10 pallets to be delivered, I recieved 7 because all the cases that were severely damaged, they re-arranged to be in the center of the pallets hoping I wouldn’t unload everything right away and of course they tried to get out of everything. Then the driver smashed a car, took out two of their doors and didn’t want to leave information.

Let me explain first what this company is, besides absolutely horrible. They are basically Uber for freight. The problem here is that when they cannot find a driver to pick up your shipments, they simply do not deliver it. One of my supplier’s freight forwarder used this service without telling us and we are now so deep in the hole, we don’t even know how to get our things. Long story short, they missed a delivery date. When talking to the woman on the phone the second time, she tells me it will be delivered tomorrow. I asked her “can you guarantee that?” and she replies “No. if we don’t find a driver, we do not deliver it and we cannot tell you if or when we will find a driver”. Of all my years dealing with freight and import, this is by far the worst experience I have ever had. This company should just close down because eventually there will be lawsuits.

Everyone, please avoid using Mothership. It feels like a scam. We had a delivery scheduled for Thursday, and the driver even called that morning to confirm that the shipment would arrive at 2:00 PM. Then, at noon, I suddenly received an email saying the delivery had been rescheduled to Friday. I had already taken the day off from work and hired two workers to help break down the pallets. Who is going to compensate me for those losses? No one from Mothership called to inform me about the change to Friday. Then on Friday, the delivery didn’t happen again. I had to take another day off work, and still no delivery. To this day, no one has called me. I can’t find any way to contact them. Emails go unanswered, and there is no phone support available. There seems to be no responsible person I can reach regarding this issue. I honestly don’t know how this company stays in business. Their handling of customers is completely unacceptable and feels deceptive.

Rebiling for bogus claims ….. they have no power over trucking companies.. They do whatever the trucking companies say …. No backbone to fight for their customers….

Worst company ever they supposed to deliver and nobody came they are late more that 3 weeks now

This company is horrible! Stay away from using this company from any shipments. They seem to think they can just deliver anytime they want instead of confirming when someone will be available before attempting a delivery. After specifically telling them we are not open because of holidays they still chose to try to deliver and blame us for not being open. Asking them specifically to deliver on days we are open with no response. When we did receive a response it was with rudeness and unwillingness to help resolve the situation. There is absolutely no way to call them or contact their customer service in any meaningful way. Will never do business with this company and ask all our suppliers to stay away. They are perhaps the worse freight company I have ever seen and had the displeasure of having to work with.

Multiple cancellations for delivery with no apparent reason . Received one call to verify if we had a forklift for a Tuesday delivery. We adjusted our schedule to accommodate the so called scheduled delivery only to receive an e- mail minutes before the promised delivery. It has been 4 days in a row ! You will receive a “ do not reply e-mail “ , there is no option for contacts or updates . This company presents a flashy website and that is the only highlight of this organization. I will be following up with the appropriate complaints to any and all agencies that I can reach, inclusive the United States Department of Commerce , BBB and Franchise Board . In today’s business environment, this particular company has “ 0 “ concern or customer centricity . The multiple negative reviews are not by mistake they are real ! UPDATE : Even though the negative experience with Mothership was real and frustrating, aligned with other reviews, a positive resolution emerged. Communication is a key component to solving a problem. Upon receiving a call from Mothership ( by a real human ) for confirmation of a revised delivery date, I requested to speak with a Supervisor to which I was informed to expect a call back, which I obviously was extremely skeptical. Within minutes, I in fact received a call from Mothership Support by an experienced and professional representative “ Rhea “. In discussing the issues and venting frustration with Rhea, she proceeded to explain the root cause of the multiple delays , confirm shipment, provide a contact number for further follow up in an efficient an customer centric approach in addition to apologizing for the company, advising that she would escalate my situation with upper management, “ stellar individual “ whom Mothership should retain and adopt her follow up process …. I would hire Rhea on the spot if available! In addition , I received multiple calls from Mothership management “ Connor “, in an attempt to learn / listen to my complaint so that corrective actions could be taken. With many years of business experience, I’ve heard many excuses and stories that deflect responsibility. This phone contact and extended conversation was far from such expectation, Connor was apologetic and interested in listening to my particular experience with Mothership, offering background information specific to my shipment …. No excuses and no BS, definitely acknowledging the issues with all complaintants and an offer to implement measures and solutions that will allow end users a better escalation path and contact with “ real people “ at Mothership. Based on the interaction I had with Rhea and Connor I will be giving Mothership the opportunity with outbound freight from our company, following the tradition of “ everyone deserves a second chance “. I look forward to writing a positive review for Mothership understanding that they need to improve on customer interaction and follow up.