MostarleReviews of mostarle.com

Just heard today that the order we placed on 5th December is just being shipped from China - which obviously means will not be here for Christmas. Ordered 2 kits so 2 presents - I’m assuming that this means need to buy other gifts. So disappointed

Placed an order and paid extra for quicker shipping early December. The order has not arrived and the seller is not responding

Placed the order on 10th of December, claimed to arrive latest 25th of December. Since then, I have not received even an email confirming that my package has been sent out. Clearly not going to arrive on time. Deeply dissapointed since it is a chritsmas present. Their costumer service is slow. On their site they claim you can track your package, but provide no tracking number, and the order number does not work, says the package is not found. Deeply dissapointed with this company.

Im so disappointed to get a notification that my items are just getting shipped today, ensuring they will not be here by Christmas. They are shipping several days after they were supposed to, and international shipping to boot. Ugh. I now have to scramble with only a few days to figure out new Santa gifts.

Adding after reply from Mostarle: There was also a magnet that was broken in pieces. My daughter tried gluing the head back on but it won’t stay. Possibly because of all the previous glue residue? Also, the model doesn’t stand up very sturdy..falls over. The overall idea of this concept was great but the execution was poorly done. While I appreciate the $20 refund and new parts it still won’t fix the instability of the model and disappointment as it was a gift from me for Christmas. Also, we haven’t opened the other one received and still haven’t received the dragon. Can we please get a full refund for these other 2 and I will return to you at your expense. Or at least a bigger discount to keep the other 2 if the third one arrives. I look forward to your quick reply and fully resolving this issue. Thank you. I ordered 3 of their products and they came one by one. Still waiting on the third. My daughter opened the first one (Nebula) and the light head was broken off and a screw missing and a part broken. I reached out and the response was very disappointing. Just glue it with crazy glue they said. No apology or how to help me return the other 2 that are unopened. I don’t want to open the other one received to see if it’s damaged as it says no refund if not in original box etc..these are not cheap. I certainly expected a better and more professional response. Hope they read this and at least give me some monetary compensation for this disappointing experience. The shipping takes way longer than advertised.

I placed order #MO21375 on December 1, with a delivery time of 12–15 business days. I received an order confirmation stating that I would be notified when the order was shipped. To date, I have received neither notification nor the goods. It is not possible to track the status of the shipment. I wrote to customer service, but I have not received a response. It is a Christmas gift for my son. Mostarle quickly took my money, but is not concerned about shipping the goods. This appears to be a scam.

It unfortunately looks like I’m in the same position as many on here. I placed my order on the 5th Dec for a Christmas gift. After sending email still no update. (MO24020).I’ve still not quite got to the 15 days but would have expected it to be on the way except the shop app shows still waiting. Please either get the gift to me in the next few days or process a refund? You need to improve communication. Considering my item was showing “In Stock” very disappointed.

Ordered 2 sets on Dec 4 for Christmas #MO23537. Received initial notification that ordered was received and could be tracked on Shop. Since then, there have been no updates and no responses to my emails. The shipping details have disappeared on Shop. Feel like I’m getting ripped off and now have to find substitute gifts (4 days before Christmas).