MostarleMostarle is listed under Hobbies in Sheridan, Wyoming.
Mostarle (mostarle.com) has 180 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Chris R.
I ordered on 29 November and despite many pre Christmas deliveries to my address, you emailed me on 19 December stating my package had failed to deliver 😲. I replied to your email on 20 December. You then called me yesterday on the morning of 23 December to check my address and noted the package would be delivered that day. Now 24 December the package has still not arrived! - this product arrived on 29th December - 4 days after Christmas.
Lucy S.
I ordered Order #MO22712 on December 3rd and have had no confirmation of dispatch still. I was expecting the delivery before Christmas based on a 10-15 day delivery window. I can wait longer if the order is due to be dispatched ASAP (even though it will be after Christmas). I would just like to give an ETA to the person I am gifting to on Christmas day.
Robert Ż.
Order MO23162, the 3rd of December. No delivery, no contact, no tracking. Only automatical response from their support.
It I.
Another scam
Anne B.
I ordered in the 3rd December. Got an email confirming. Just automated replies back when I have asked where my order is. I asked for a refund and not had that sorted yet. Pity as was relatively positive feedback when I ordered. #M022882
David T.
As with many reviews I too placed an order #MO25177 for Christmas, back on the 7th December, no communications other than the standard / automatic email regarding delivery and then radio silence. Sent a chaser email and got the auto response email again regarding delays. I notice they have put a notice on their website regarding production issues. It would appear that demand has outstripped their production capacity which is unfortunate as those that do arrive appear to have good reviews. Due to my order being a Christmas present I have requested a refund on order #MO25177 which hopefully will arrive far quicker than the forecast delivery. Watch this space
Response from MostarleDec 23, 2025
We are truly sorry for failing to meet your expectations for Christmas. We pride ourselves on our quality, but our logistics clearly fell short this time. As requested, we have initiated the full refund for order #MO25177. In addition, we would like to send you a [Discount Code/Gift Voucher] via email to use if you ever decide to give us another chance in the future when our lead times are back to normal. We appreciate your feedback as it helps us improve.
Rebecca P.
I've had the same experience as everyone else on here with massive shipping delays and only an automated email response for communication. I tried calling the support number provided in the email which was an international number. I called so I could cancel my order but there was only answering machine each time I called. I left a clear msg asking to cancel my order with my name and order number, I also sent multiple emails asking that the order be cancelled and refunded. Now that I've gone and bought other gifts for Christmas I get a notification that it's been shipped, feeling very angry about this.
Response from MostarleDec 23, 2025
I am truly sorry for the frustration and anger this has caused. It is clear that we failed to process your cancellation request in time, despite your multiple emails and phone messages. Because our system didn't sync your request with the warehouse before the shipping label was created, the package is already in transit. I understand this is incredibly frustrating since you’ve already purchased alternative gifts.
mimi C.
I have contacted support numerous times inquiring about my order and have not heard back from them at all. I’m wondering if it’s a fraudulent company. Order number MO28122.
Response from MostarleDec 23, 2025
We are deeply sorry for the silence. We understand how a lack of response can lead to concerns about a company's legitimacy, especially during the holidays. Please be assured that we are very much real, but we are currently overwhelmed by production and support demands that exceeded our expectations. We have located your inquiries regarding Order #MO28122. A senior member of our support team is reaching out to you right now to provide the update you've been waiting for. We value your business and are doing everything in our power to clear this backlog. Thank you for your patience while we make this right.
