MostarleReviews of mostarle.com

I ordered the Terminator M, I guess I am lucky I received my model. But that is where the luck ends. The product is made with cheap material, almost a screw heads strip quickly, made it to step 10 in the instruction manual and there is no way to attach the nut at the end of the part build because the screw is to short or the other parts are too long tried to do step 11 as it is the same build and same problem. So, quality control is obviously bad. Also you should have huge warning not for people with average or better hand size as your parts are stupid small for no reason and the pliers included are poor at best. I definitely will never by anything from your company again.

Missing parts. The support is not answering

It has been almost two months since the goods were delivered to me.

2 weeks since I ordered I still haven't received my products or any status/shipping updates, except for the initial order confirmation email. Nothing. This looks like a SCAM.

I ordered an item on the 28th November #MO18937 and still have not received it nearly a month later. According to tracking, it has arrived in the U.K at a sorting depot but is now being sent back without any attempt of a delivery. Hugely disappointed and I feel like it is a complete scam. I’ve emailed Mostarle twice and have had no response. I would be sceptical of positive reviews too - they all seem very similar in their use of language and in my opinion not at all genuine. Avoid this company at all costs as I’m now nearly £80 out of pocket and have had no contact from customer service

I am posting this complaint publicly due to Mostarle’s complete lack of customer support. Order #MO22971 was placed on December 3, 2025. As of December 24, 2025, 21 days have passed, despite Mostarle clearly advertising on its website a maximum delivery time of 15 days. This claim is misleading and not respected. Until today, I received no information whatsoever about my order. I was finally informed that it has just left China, with no delivery estimate provided. Furthermore, although I ordered three items, I have now been told that only two will be shipped, without justification or resolution. Customer support is effectively nonexistent. Multiple emails and calls to the so-called “urgent” phone number resulted only in an automated voicemail, with no human response. This company shows a serious lack of transparency, accountability, and respect for consumers. Based on this experience, I strongly discourage anyone from purchasing from Mostarle.

I ordered an item on the 28th November. Money taken and order confirmation received. Delivery promised within 10-15 working days, despite being in the UK. No update since I have contacted them twice and just received a badly worded auto response. Very disappointing as it was for Xmas. Should have read the online reviews before placing an order. Not a very happy customer. Definitely avoid if you want to actually receive goods you purchase!

Ordered on 12/13/25 Mostarle Order # MO28460. My card was immediately charged with reply that I would have email confirmation when shipped. I immediately sent email requesting change from blue to titanium (within the 24 hr window to change order). Never received a reply. Never received confirmation that the package shipped. Is this scam? The phone number is no longer in service. I lodged dispute through my cc company to recover payment. As of 12/25 the website still shows the product I ordered as “In Stock” but the Mostarle website banner has a message that they are behind in production. Still no confirmation from them about shipping and the promised delivery date has passed. 12/29/25 I lodged a dispute on my cc several days ago. No response to any of my inquiries but today I see a notice that the order shipped (from where?). I needed it for a 12/30 birthday present and there’s no way it will make it in time.