MostarleReviews of mostarle.com

Lucky to have received my order judging by other reviews… however 1 pack of screws (x16) completely empty so can’t make it. Have messages but no reply.

Horrible company and customer service. Ordered at very beginning of December, shipping page said it would be processed within 1-3 days, and it still hasn’t shipped. After WEEKS of people constantly hounding them, they finally gave an “update” about shipping delays with no real answers for when our orders will actually ship. While I can completely understand Christmas time delays, the fact that it took weeks to address the issue, and they let people know merely DAYS BEFORE CHRISTMAS they weren’t getting their order is shameful. Another perplexing issue is people are saying they are trying to cancel their order but they can’t or they haven’t gotten a refund, yet I’ve seen this company reply to customers upset by the delays saying “We’ve gone ahead and canceled and refunded your order” without the customers permission. I didn’t want to post this review at risk of them deciding to cancel my order, but now I want to cancel my order as there is no end in sight to this wait. The company needs to do more than just saying “Sorry”

I ordered, order # MO25489, on December 7th after numerous emails and writing customer service and contacting my credit card company i finally got a phone call on December 19th from China that my order was being shipped, 12 days later. This was supposed to be a Christmas present for my grandson. I also paid for expediting it an additional 14.99. 7 to 10 days. Well it is now December 28 th, exactly 21 days since i olaced the order, it has been shipped, gone around the world, it is stuck in Whittier, California. Waiting for the us mail to pick it up to go to Colorado! Us mail!!!! I paid for expedited mail that is not us mail. Needless to say it hasn't made it to Colorado, its almost next year! They take the money charge for expediting and then the package is in some other state 1800 miles away in some post office. That was over $120.00 dollars spent on a Christmas gift that is not here. Check your own shipping on your priducts and make sure they are coming to your customer. Because we havent gotten the priduct!

No communication past the initial: yes, we got your order and here is what we charged you. When I finally did receive the product,it seemed that everything was in order. All the parts were well labeled in separate little plastic bags.The instruction manual was sufficient to be able to put the model together. When we started to build this robot model is when I became so disappointed at the poor way the pieces were made and didn’t fit together. We would be better off getting a bag of random screws and bolts and make something out of those. What a waste of money! I paid so much for this? That is when my disappointment turned into anger! There is 0 customer service. No refund or replacement after you open the box. It doesn’t matter that the parts are broken. You opened the box, it’s on you. I will never purchase anything from Mostarle and I will warn people from this company. I consider it a scam since the portrayed product does not match what they send in the box. I wish I could give it 0 stars to warn other people

Purchased on December 3rd. Shipped on December 26th. This is a joke.

I checked the reviews for this company before I made an order on the 8th December (MO25688) and all seemed fine, even reporting great customer service, which was a relief as I thought I may need to change the address of the order to arrive in time for Christmas. However, something has clearly happened since as it seems that the company have accepted far more orders than they are capable of producing in time. It is now past the 10-15 day delivery wait and it appears to not even have been shipped. I attempted to contact them through the website form and through email, and received no response. The issue is the complete lack of communication - if a company needs nearly 20 days to even ship an order then this needs to be clearly stated on the website, or at least some process for cancelling the order. I don’t usually like to leave negative reviews but it appears this is the only way people are getting their money back - so it is what I recommend for anyone who can’t wait an unspecified amount of time for their order. EDIT - There is now explanation on the website for the delays and a process to cancel orders, but the process is just to email them. Considering the whole problem is that they are not responding to emails I don’t see that helping much. UPDATE - Yep, my cancellation email was ignored and I have now been informed that a product I no longer need or want is shipped.

Ordered an item. It got delayed because christmas peak. Wanted to cancel it. Sent over 10 emails during a period of 2 weeks. No answer. During the 2 weeks they posted an update on their instagram stating they were very busy but that all emails would be answered and no customer would be ignored. Also would allow customers to cancel orders if wanted. A week later after another 5 emails, instagram and facebook messages requesting cancellation I get a message that the product had been shipped. Their return policy states I am responsible for return shipping so their inadequacy will cost me money. Thanks Mostarle! Don’t order here.

If I could give this company zero stars, they would have it. I ordered an item (Order #MO26148) from them 17 days ago… I waited patiently for confirmation of posting… nothing. The item has since disappeared from my ‘Shop’ tracking and despite sending them two emails the only response I have received is an automated email from them. I’m gutted. This was a gift for my husband for Christmas and it has failed to arrive, and Mostarle have yet to reply to me. Save your money, time and patience and shop elsewhere. I wish I’d done a little more research regarding their customer service and delivery times/ processing. Terrible company to deal with, don’t do it!