MostarleReviews of mostarle.com

I rarely leave negative reviews, but the customer service experience here has been extremely frustrating. I contacted the company within the stated return period to request a return, so I have followed the correct process and acted within the allowed timeframe. However, despite sending my request in time, I have received nothing but automated responses saying they are busy and that someone will get back to me “soon”. No actual support, no return instructions, and no meaningful communication. It should not be this difficult to exercise basic consumer rights. Delaying responses while the return window passes feels unfair and unprofessional. Customers should not have to chase repeatedly just to get a simple return processed. The product itself may be inexpensive, but that should not mean customer service standards are poor. At the moment, I would not recommend purchasing from this company unless you are prepared for minimal aftersales support. I hope the company improves its communication and handles legitimate customer requests more responsibly going forward.

I placed an order in December for 3 items, of which only 2 arrived. I've tried emailing, calling and using the contact us section on their website but no one has responded - I either want the item sending that is missing or the money back for the item that hasn't arrived. Looks like reclaiming through my bank is the only option

2 products bought for Christmas 2025. On opening, went through contents thoroughly as instructed and found missing nuts, essential obviously to hold everything together. 5 emails, several attempts to contact via different avenues and absolutely no return correspondence. Every reply automated saying "busy period and will get to you soon". However, now the website offering the next season sales and still selling their incomplete sets to the public. Don't buy, you have a 1 in 10 chance of happiness, but higher chance of upset and disappointment.

Ordered for Christmas gift. Day later they post a message on Facebook stating the they were behind. Emailed them 20+ times over the last couple months to cancel my order, only to get an automated message stating they are too busy to respond. Called the phone number only be told the VM is full. Once was able to leave a message with zero call back. Cannot cancel, took my money, and then ghosted.

I've placed my order beginning of December (6th), received an e-mail, saying the order has been shipped, on 22nd Dec and still haven't received anything. The tracking website remains the same - "shipping information received". I have tried reaching out to them several times to no avail, I keep on getting an automatic reply. Horrible!

Ordered from this company beginning of December, with estimated delivery within 10-15 working days. Contacted them several times with no response. To this day I have not received the Christmas present for my husband. Had to buy an emergency present to have something to give… It’s a shame that you have to give at least one star to write a review. Please think twice before ordering from them. I have now asked my bank to dispute the payment.

Further update - Paypal issued full refund. The returned Robot has now been returned to me in the UK as it was undeliverable in Hong Kong. Proving their returns poicy is simply there to dissuade. ---------------------------------------------- Update - Items returned to Kong Kong as agreed with Paypal to receive refund. Items however undeliverable as address provided does not accept mail. Awaiting Paypal final decison, should be a full refund, albeit has cost me £20 to return it. ---------------------------- Wrong parts, poorly manufactured, no response and refund only agreed with return to Hong Kong at buyers cost!

Avoid. Don't take a risk with your money. Especially as its not cheap. Present from family. Expensive. Very small. Instructions are poor (3d diagrams where it's hard to tell what is up or down or left or right). Counted the parts. Seemed OK, but screws in bags were not consistent. Robot didn't fit together. Contacted them. No response. Contracted them again. They said they were 'busy'. One of the worst product experiences I've had, and I've had a few. Like being mugged in braod daylight. Better to give your money to charity where it will be going some good. Charity not your thing? Buy some lottery tickets.