MostarleReviews of mostarle.com

Response from MostarleDec 18, 2025

Thank you for sharing your concern, and we are truly sorry that this experience led you to feel this way. We are not a scam company — we are a registered operating business, and we have been facing extremely high Christmas season order volume. This has caused delays in warehouse dispatch and slower customer support response times. We completely understand how this situation created worry and frustration. We have checked your order internally: it was still queued in our warehouse and had not yet been dispatched. To avoid keeping you waiting any longer, we have processed a full refund for your order. If you would like to receive your item instead of a refund, we are more than happy to re-ship once warehouse processing catches up. Please feel free to contact us directly and we will assist immediately. Once again, we sincerely apologise for the delay and for the lack of timely communication. We take this situation seriously and are increasing staff and warehouse capacity to prevent this from happening again.

Response from MostarleDec 18, 2025

Thank you for your review, and we sincerely apologise for the frustration and lack of communication you experienced. You are absolutely right to feel disappointed — especially with an order placed as a Christmas gift. Due to a very high seasonal order volume, our warehouse dispatch and support response times have been heavily delayed. This is not the experience we want for our customers. To avoid keeping you waiting any longer, and understanding that the order has not yet been dispatched, we have processed a full refund to your original payment method. It should appear in your account shortly. We are truly sorry for the inconvenience caused. Our team is increasing staffing and warehouse capacity to prevent situations like this from happening again. If you ever consider trying us again in the future, we would be more than happy to assist.

Response from MostarleDec 18, 2025

Thank you for sharing your concerns, and we are very sorry for the experience you’ve had. Your order was affected by the sudden peak season demand, and one of the key components required for your item could not be produced quickly enough to meet the original shipping schedule. This resulted in an extremely long delay, and we understand how worrying it must have felt — especially with no recent updates. To avoid keeping you waiting any longer, we have processed a full refund to your original payment method. It should appear shortly depending on your payment provider. We sincerely apologise for the inconvenience and frustration this caused. Our team is working to prevent this issue from happening again by expanding production capacity and improving communication speed during peak periods. If you have any further questions, please feel free to contact us directly — we’re here to help.

Response from MostarleDec 18, 2025

Thank you for your review, and we are truly sorry for the experience you’ve had. We have checked your shipment internally and tracking confirms that the parcel was delivered yesterday. We completely understand your frustration regarding the lack of updates and delayed responses — this is not the level of service we want for any of our customers, and we sincerely apologise. We genuinely value every customer, and these recent delays in communication were caused by an exceptionally high holiday order volume. We are currently expanding our support and logistics teams to ensure faster replies and clearer tracking updates moving forward. If there is anything wrong with your delivery or if you need any assistance at all, please reach out to us directly — we are here to help and want to make sure everything is right for you.

Response from MostarleDec 18, 2025

Thank you for sharing your concern, and we are very sorry for the lack of updates since your order was placed on December 2nd. This is not the level of communication we want for any customer. We would like to resolve this for you as quickly as possible. Could you please share your order number with us, or email us directly, so we can locate your order and provide an immediate update or refund if requested? We sincerely apologise for the delay in shipment during this peak season and understand your frustration. We are here to help once we have your order details.

Response from MostarleDec 18, 2025

Thank you for sharing your concern, and we are very sorry for the experience that led you to feel this way. We would like to investigate and resolve this as quickly as possible, but based on the information available here we are unable to locate an order under your name. If you could provide your order number or the email address used at checkout, we will prioritise your case and offer a clear update or refund depending on your preference. We understand how worrying it feels when there is no visible progress or communication, and we apologise for the frustration this has caused. Once we receive your order details, we will move forward immediately.

Response from MostarleDec 18, 2025

Thank you for sharing your experience, and we are very sorry for the lack of updates and slow communication you faced. We fully understand how, without shipment progress or timely replies, the situation would cause concern. To avoid keeping you waiting any longer, and since your order had not yet shipped, we have processed a full refund to your original payment method. Regarding shipping: we are a registered U.S.-operating business, and some of our products are manufactured and dispatched from our overseas warehouse partners. This helps us offer unique designs at competitive prices, though we recognise that clearer communication is needed, and we sincerely apologise for not explaining this earlier. We are currently improving dispatch transparency and increasing support capacity to ensure customers receive faster updates going forward. If you have any further questions or need assistance, we’re here to help.

Response from MostarleDec 18, 2025

Thank you for sharing your concern, and we are very sorry for the experience that led you to feel this way. We have looked into this internally, and we are unable to locate an order under the information available here. We would really appreciate it if you could contact us with your order number or the email used at checkout, so we can investigate immediately and provide a clear resolution. We are a registered operating business, and while some products are manufactured and shipped through our overseas warehouse partners, we fully understand how delays and limited tracking updates during peak season can cause concern. Once we receive your order details, we will prioritise your case and resolve this as quickly as possible.