MostarleReviews of mostarle.com

Response from MostarleDec 19, 2025

Thank you for your review and for including your order number – that helped us check your case quickly. We’re very sorry for the lack of updates since you placed your order on the 10th, especially as this was meant to be a Christmas gift. We’ve checked internally and your order #MO27240 is scheduled to be dispatched today. Once the parcel has been handed over and scanned by the carrier, your tracking will start updating in the next couple of days. We completely understand your frustration with the delay. If you decide you’d prefer not to wait any longer, please contact us directly with your order number and, as long as the parcel has not yet left our warehouse, we will do our best to cancel and refund. If it has already shipped, we’ll be happy to help you with a return and refund instead. Thank you again for your patience while your order moves to the next stage.

Response from MostarleDec 19, 2025

Thank you for sharing your experience, and we are very sorry for the lack of updates since your order was placed. To avoid keeping you waiting any longer — especially with this being a Christmas gift — your order #MO23190 has been cancelled and a full refund has been processed to your original payment method. Depending on your bank, it may take a few business days to appear. We sincerely apologise for the inconvenience and frustration this delay has caused, and we are working to improve both communication and dispatch speed going forward.

Response from MostarleDec 19, 2025

Thank you for sharing your experience, and we are very sorry for the long wait and lack of updates. To avoid keeping you waiting any longer, and since your order had not reached the dispatch stage, we have cancelled it and processed a full refund to your original payment method. Depending on your bank, it may take a few business days to appear. We apologise that this order did not work out as expected and appreciate your patience. We are reviewing our processes to prevent delays like this moving forward.

Response from MostarleDec 19, 2025

Thank you for sharing your feedback, and we are very sorry for the lack of updates and communication. To avoid keeping you waiting any longer, and since your order had not been dispatched, we have cancelled it and processed a full refund to your original payment method. Depending on your bank, it may take a few business days to appear. We sincerely apologise for the frustration this experience caused and are reviewing our communication processes to prevent situations like this in the future.

Response from MostarleDec 19, 2025

Thank you for sharing your feedback, and we are very sorry for the delay and frustration this has caused. To help you quickly with either an update or a refund, we will need to locate your order first. Could you please provide your order number or the email used at checkout? Once we have that, we can resolve this for you right away. Thank you for giving us the chance to assist.

Response from MostarleDec 19, 2025

Thank you for sharing your feedback, and we are very sorry for the delay and lack of updates. To help you with either an update on your shipment or a refund, we will need to locate your order first. Based on the information here we are unable to identify it — could you please provide your order number or the email used at checkout? Once we receive that, we will prioritise your order right away. Thank you for the opportunity to resolve this for you.

Response from MostarleDec 19, 2025

Thank you for sharing your experience, and we are very sorry for the delay and lack of communication. We understand how worrying it felt to be waiting without updates, especially with Christmas approaching. To avoid keeping you waiting any longer, we have cancelled your order and processed a full refund to your original payment method. Depending on your bank, it may take 1-3 business days to appear. We sincerely apologise for the inconvenience and frustration this has caused, and we are reviewing our communication processes to prevent situations like this moving forward.

Response from MostarleDec 18, 2025

Thank you for sharing your concern, and we are very sorry for the lack of updates and communication. We would like to resolve this for you as quickly as possible, but based on the information available here we are unable to locate an order under your name. Could you please provide your order number or the email address used at checkout, so we can identify your order and proceed with either an update or a refund right away? We understand how frustrating this delay must be, and we appreciate the opportunity to look into this for you once we receive your details.