Moss MotorsReviews of mossmotors.com

Worst company to ever deal with. Don’t be impressed by the large selection of parts they advertise. The quality of the items is very poor and will not stand the test of time. The customer support is terrible. They take days to get back, and are rude when speaking with customers. They take weeks to ship out products even when you pay for two day delivery. They don’t help with returns or future help. They suck from the start to the end. Only thing they care about is your card coming through. Than they message you after weeks of waiting for your parts to ship that it’s now twice the price.

I have been a customer for 20+ years and will never buy another part from them. The do not stand up for the product they sell. They would not replace a carpet set that the don't make a trunk set for.

I've been a customer of Moss for over 30 years but I think I'm done. Every order I've made in the last couple years has some kind of problem. Wrong part, overcharged, mistake in the address etc. When they owe me money due to their mistakes I have to call over and over to remind them.

Moss sent my order to an address, and used that same address as my billing address (neither are correct, neither were inserted by me), that I have NO connection to; it’s a jewelry store (I have NO idea how that address got used). When I reached out to Moss, their aggressive indifference was overwhelming. “Why don’t you just go to that store and ask them…..” Huh?? Not, let’s figure this out and make sure you get your order. Shame on me for expecting more from them.

Arrogant sales staff, no customer service

Their parts catalog shows the part I needed and ordered. Very small part weighing 7 ounces cost $24.00 shipping!! The part was NOT what was pictured in the catalog but had the right part#. Cust service said would look into it but never got back to me in 3 days. When I called they seemed annoyed that I was following up. Told me to ship the part back at MY expense. Told them I will not pay to ship back THEIR mistake. They said then too bad. No way to talk to anyone in charge. They corner the market on old car parts so they just don't care. Will order from another company in England from now on.

I have ordered over 2000 dollars worth of parts to complete my 1960 mga , trim , rubber kits , lights parts to rebuild my windshield frame I have not yet had a piece go on the car that has not had to be modified in some way shape or form. I have had to rebuild old used parts because new ones from moss just will not fit . I bought the windshield frame mounted mirror kit only to find the main part of the kit the bracket aims the mirror mount so 95% of your upward mirror adjustment is used just to see the back of the car they could have angled the bolt holes to actually aim the mirror bracket straight back. The upper corner brackets look beautiful but are much to thick to fit inside the frame and the pins for the top are a full 1/4" to short , I've compared them to 4 sets of oem brackets and only 1 of the side bolts even came close to fitting in the original holes . I would suggest moss deliver these parts the right thickness to fit the frame with the right pin length for the front top bow and just drill the top frame holes and leave the side holes to be drilled and taped by the end user The handles (windshield support brackets) had to be heavily reworked where they mount to the windshield as a proper windshield assembly screw would not even pass through the holes provided the bolt centers on the brackets just barely allowed me to mount the bracket rather than allowing for adjustment as the original brackets do . I know these cars are old and not built with cnc equipment but when I compare old parts from several cars know to be original those parts are all very similar and not even close to the new moss parts the rubber parts are almost all oversized except the taillight plinth pads which are actually to narrow and poorly finished on the edges ( moulding flash all around) I am not a first time builder but have had over 160 cars at least 40 of which where full ground up restos . Moss has a great opportunity to make these cars that they supply parts for beautiful and functional and fun to work on ,they just need to provide the customer with quality parts that fit Richard Cooke

Customer service is terrible! They’re great if you’re buying, but have a problem snd there’s always someone else they have to speak to to resolve an issue! Customers expect better service these days!