MoshiReviews of moshi.com

their customer support is worst of all supports!! are you guys inss2ne?? i've been messaging you guys several times and you never entertained me!

Last month I contacted Moshi. They give a 10-year warranty on their products, if you have registered them. And I had that! After almost 5 years, the glue on my 11” iPad Pro 2018 cover began to release in several places and the material began to tear. I managed to get a new cover, although it took me a month to get it. I didn't have to return the old cover!

I've been dealing with the customer support to help me for weeks and seems like they gave up on responding to me and my still existing problems with their product!

I ordered a RC aircraft kit on the 6th of February 2021 - after a month write an email asking where my package was. "Be patient package in England customs". Wrote approx ever 2 weeks or so and got the same reply. Sometimes they added that their PO had contacted ours and be patient a bit longer. After 10 weeks I had had enough and lodged a complaint through Paypal. On the very same day, Paypal contacted me to say they had found in my favour and I was being reimbursed my money. There was no package. They fob you off hoping you will just forget it and they keep the money. Paypal found in my favour in less than I hour and no proof I had contacted Moshi. (I had it ready to send to PayPal) DONT deal with them, SCAM.

Purchased a Moshi Otto Q wireless charger in January, 2020, and registered it on 2/3/20. The unit worked well, and I was impressed by the warranty. The unit stopped working less than one year after purchase. I contacted Moshi customer service over a month's time by multiple emails, and forwarded additional information and a video of the unit not functioning, as they requested. Customer service has not made any effort to help me, or offer to repair or replace the faulty unit. Don't assume when purchasing a Moshi product that the company will honor their warranty. Let the buyer beware.

£20 shipping for a screen protector which costs £35 is just ridiculous, no free return, warehouse in Netherlands, stopped the glass pass programme which was the only reason they were a viable option- never using them again

Appalling customer service. Website stating incompatible compatibility with my device and then company refusing to cover my return delivery expenses after paying a hefty £20 delivery on purchase in the first place. Better to stick with Apple products! Stay away

Integra USB-C to lightning charge cable is amazing. They save me from replacing iPhone connectors every half year, also it's legendary to have a 10-year warranty that shows their pride&commitment in their brand.