Mosaic Tile DirectReviews of mosaictiledirect.net

HORRIBLE EXPERIENCE! I ordered 10 of these tiles. The website allowed me to purchase them as singles. After waiting about 5 days with no email confirmation, I called the business to ask what was going on as I saw the charge on my credit card. Upon calling, I quickly realized I was calling someones cell phone. The person that answered put me on a long hold while they checked on my order. He also informed me that often their order confirmation emails end up in your spam box... sure enough there it was! It sounded like there were children in the background so I assume this person was working from home. He then came back telling me he had to check the Boston distribution center to ensure that the item was in stock. Second he started telling me that I could not purchase 10 as they are sold in 4 packs. The website never aid this and again it allowed me to purchase 10 and charged me for 10. So now I am being told I need to make another purchase of 2 additional tiles. Okay I guess... but didn't sit well with me. More time passed with no response when the order was going to be ready for pickup. A couple of inquiry emails again over a couple more days, and the email I got back read: "Jonathan, Unfortunately this item is not in stock in our Boston, MA....the closest location available for pickup is Edison, NJ. Please advise if you would like to receive a refund or pickup at Edison, NJ. thanks" Yea NO! I do not think that I should be responsible for driving to NJ to pickup my order, nor paying for the cost of shipping when I elected local pickup from the beginning. When I challenged them on this and called them on the fact that their website says that they have 4850 of this item in stock, I was told that their website is "not that smart" and that they cant keep track of all of their points of distribution around the country. I spoke to the "customer service" person again who started making all these excuses for why they can not get me the tiles. I asked him to stop and think about the situation. I told him I am the customer and should not be told all these reasons why their business model doesn't work well. I just want the tiles that I paid for. Clearly this business is just a virtual dealer / re-seller for MSI stone that does not care if they create unhappy customers. Reputation means NOTHING to them. The last email they sent informed me that they fully refunded my order. That's fine but I will never do business with you again and the general public has a right to know what kind of shabby business they run. BUYER BEWARE!!! BAD BAD BAD customer service. Thanks for wasting my time and frustrating the hell out of me. UPDATE 2/12/18 - As you can see by the tone of the reply, there is a lot of defense going on here, and a lot of blame being put on the customer. Review responses should always attempt to appease the customer and make it right NOT blame the customer and call them a scheme artist.

I ordered product they advertised as in stock. The processed the transaction but I never received a shipment confirmation. After 3 phone calls they admitted the product was not in stock. Two more weeks of run around and I disputed the transaction; they would not even acknowledge an order cancellation

TERRIBLE COMPANY. I had the absolute worst experience working with this company. I was told my tile would be delivered in 8-10 days. Close to 4 weeks later, after I had spent over 4 hours communicating between the delivery company and Mosaic Tile Direct I finally got my tiles. The owner at Mosiac Tile admitted right away that a mistake had been made in the paper work, thus the delay of delivery. A couple weeks later I received a bill for an additional $150 for shipping. Mosaic Tile Direct told me they would take care of it...NOPE, HUGE LIE. I received another bill, when I call back to Mosaic Tile, they ignored my call (and email to follow). WORST COMPANY to work with.

I ordered a month ago a single sheet of tile so I could compare it to what I have in my bathroom. I paid more for the shipping than the tile. After a week passed with no update, I chatted in and requested an update. I was told it should have shipped by now and that I would receive an email with more information. Another two weeks passed with no contact, so I sent an email asking for a status update and received no response. Today, I requested to have my order cancelled and my money returned, although I'm pretty sure I'll have to dispute the charge because my order of one measley tile apparently isn't enough to get even the most minimal of customer service.

Worst company I've ever dealt with I ordered some tiles on AUGUST 2015; a week later I get an email that my already overpriced order ( had to finish a job with a specific tile) suddenly no longer had free shipping, for 15 (3 x 6) tiles the shipping was going to be $45.00 - major rip off - after sending a couple of emails and phone call, I never got a response, and I needed tile to finish job, Finally I disputed it in Paypal and got a credit - I still had no tiles. AND, they are charging me an adjustment fee for the credit. I agree with the reviewer who said this company is a scam. Stay away from Mosaic Tile Direct and save yourself a lot of stress. They don't deserve your business

I ordered some Onyx Chair Rail Crown Molding Bull Nose Trim on 06/02/2015, after many chat with the sales rep, each time they tell me I should get my tile in the next few days. I finally get my tile on 06/22. Two of the molding are badly chipped, I sent multiple emails and photos of the damaged tiles, no response. I finally get refund for the two damaged tiles via pay-pal. Thanks goodness that I have used pay-pal for this purchase. I will not recommend anyone to use this company.

Ordered over $500 worth of tile which went months without being filled. Was eventually contacted asking to call in and pay shipping which is advertised as free on the site. I emailed and emailed and called and called to no avail. I, eventually, filed a claim with PayPal and received a refund. (They never answered Paypal either.) Buy beware, won't make this mistake again!

I ordered some tiles on June 25, 2015; a month later, after sending a couple of emails inquiring about my order, I still had no tiles. They finally sent me a credit memo, but I still haven't seen the credit posted either on PayPal or my Amex account. AND, they are charging me an adjustment fee for the credit. I agree with the reviewer who said this company is a scam. Stay away from Mosaic Tile Direct and save yourself a lot of stress.