Mortgage Solutions FinancialReviews of mortgagesolutions.net

I applied for my mortgage March 13, found a house and put my offer in 4/4. Turned in all the necessary documents requested. Appraisal completed and above my purchase price. Inspection complete. Then they said they can’t accept my employment verification because it won’t go through their auto system. My work provided them with my contract, voe letter and my I-9, on top of my W2’s and 5 months of paystubs. I received my closing disclosures Friday 4/28. Set to close 5/5. They wanted until today 5/2 to tell me I’m denied. Why? I asked, because my employer doesn’t use the auto system to verify and they won’t accept the other documents. I tried for the last 2 weeks to make sure we were good to go. No response, no email, nothing until today. So when I received my disclosures I assumed we’re on track. Nope. Today he said “loans been denied” then hung up. I’m in the same industry, I know what’s ethical and what’s not. I saw on my closing disclosure that my appraisal charge was $1000. When I received the actual report, my charge was $650. Umm why? This is suppose to be a veteran company helping veterans. Disgraceful. They should be so ashamed of themselves. They wasted over a month of my time, my realtors time. Luckily, I was able to find a lender who miraculously has no issues with my employment verification using a VA loan. So, it’s not the loan process or VA l, it’s this company. Read other reviews, it’s been shady for awhile now.

It is with great disappointment that I write this review of the mortgage and finance solution provider that I recently worked with. My experience with this company was nothing short of frustrating, as they made false promises and demonstrated zero communication skills throughout the entire process. Despite their initial assurances, they failed to follow through on their commitments and left me hanging for weeks with no updates or progress reports. Their lack of transparency and accountability made me question their dedication to providing quality service and left me feeling incredibly frustrated. Overall, my experience with this mortgage and finance solution provider was extremely disappointing. Their unprofessional conduct and disregard for customer satisfaction were unacceptable, and I would not recommend their services to anyone seeking reliable and effective financial solutions.

I was in the middle of a refinance on an investment property with Mortgage solutions financial. They told me they would match the other lender competing for my business. I decided to pursue the refinance with them as I have used this particular lender/sales manager before. Mortgage Solutions ‘changed their mind’ and decided NOT to approve the lender credit that was promised to me!! I will NOT bring them my business or refer my clients to this company as I am a top producing real estate agent and real estate investor. This company can not be trusted.

Mortgage Solutions destroys families.Michael Martin and his team intensely promoted how his team can get a loan approved when he knows he can not. I was emailed by him stating my loan went to underwriting but another VP in the company from a different region stated he placed the loan on suspension. His team would tell me how hard they were working on it and the VP stated nobody ever opened the file. Communication is the worst I have ever seen in any industry. They refuse to return phone calls or emails. They sell your rate points without asking and then tell you that you need $18k to bring to closing. They will charge you $7k for extending your closing date even though it is their fault (3 extensions in my case). They have 7 (soon to be 9) lawsuits pending on them for good reason. April said they knew it wouldn't go through on day one but assured us it would be ause that is their policy. Their irresponsibility resulted in spending all of our $10k we had in savings, and my family of four was literally, on the street. This is what they do. This is who they are. Zero accountability = destroyed families.

Working with this company was a complete, utter nightmare. How this company has an A rating with the BBB is a complete mystery. They turned a typical 30-day closing into a 90-day nightmare. It began Nov 8 when we moved to Las Vegas expecting to sign that same week. We assumed all of our paperwork was in order and we were good to go. Nope. Due to the circumstances with the move out of our old place, we needed to stay in a hotel during that week which was an expense we planned for. Now, our offer was accepted Oct 12. So, Nov 8 was already the 4th week into escrow. The week we arrived, we dealt with ridiculous issues claiming to be "red flags" and the first delay in signing. All of the so-called, "red flags" should have been dealt with weeks prior, but weren't. They even went so far as to ask why my husband wasn't doing payroll for the company he works for. He's the CFO, unless it's a tiny company, CFOs don't do payroll. All of this nonsense happened THE FIRST WEEK WE ARRIVED AND WERE SUPPOSED TO SIGN. Our belongings were on the moving truck & the driver was ok with keeping it for us for a few days until we closed. (add'tl expense #1; $1,500) Because they didn't have their ducks in a row, we had to extend our hotel reservations 4 add'tl days in the hopes we would sign the following week which is now mid-Nov; 5 weeks in. That didn't happen. (Add'tl expense #2, $2,000) The hotel was more expensive than we wanted to pay to continue to stay, so we found an AirBnb hoping we were going to sign the week after that; 6 weeks into escrow. That didn't happen. (Add'tl expense #3, $450) Again, they delayed closing claiming the VA was asking for additional information. 2 Weeks after our initial closing date? Nope, pure b.s.. We had to find a 2nd AirBnb hoping we would sign while staying there. Again, didn't happen. (Add'tl expense #4, $1,200) During the stay at this 2nd AirBnb, 6 weeks in, this company had the audacity to ask for 12 months of my husbands *employer's* bank statements. This was the last straw. We had to endure so many things in the hopes that we would be able to close and move into our new house within a reasonable time frame. We started dealing with their b.s. even before we left San Diego. Such as: *Incorrect information on the loan application for demographic info. They had my husband as white, not Hispanic/Latino. He is Black, Hispanic/Latino. The application said the info was gathered in an in-person interview, if that were the case, my husband wouldn't have been listed as white. *All his nicknames were listed under my name. *Wrong previous address info. *We were asked to provide a marriage certificate when 3 prior lenders we'd dealt with never asked. So, that meant standing in line at the courthouse for nearly an hour after we'd dealt with food poisoning and severe fatigue the day before in order to obtain it. Unbeknownst to us at the time, we weren't required to provide one because it is against federal law to discriminate against any applicant based on marital status. *Their dishonesty. They continued to lie to us & say the delays in closing were the VAs fault & it was the VA underwriter delaying things. This was not our first VA loan, and we did not have these issue with our previous lenders. These people just didn't want to do their jobs & take care of us so we could purchase the house in a timely manner. After all of these issues & more, we dumped them and went to another lender who was eager to have us move into our new house with a 3-week closing. But, they managed to delay closing *yet again* by claiming they couldn't collect the $600 for the appraisal that should have been collected 4 weeks prior! So, we supplied them another form of pymnt only to have them lie (again) & say they couldn't collect that on time because their systems were down for a week. They were also refusing to transfer all of our info to our new lender claiming they'd lost access to their email system for 4 days. The last AirBnb we were in was add'tl expense #5 of $5,300 because we still needed someplace to stay for the extra 3 weeks while the new lender got everything taken care of in a much more timely & professional manner. We were so afraid we were going to lose our house but thankfully the sellers were really great. So, because of their lies, b.s. & not processing our $600 pymnt, we had to extend the AirBnb an additional week and a half. (Add'tl time & expense #6 of 12 days & $6,250) The additional delay forced us to rent a 10x30 storage unit (add'tl expense #7 of $500/month x 2 months = $1,000. Because of all the issues, problems, lies & delays, what should have been a 4 wk process & should have only cost apprx $9k, wound up taking 12 wks & cost over $25k. They ruined our Thanksgiving & Christmas. Don't do business with them you'll wind up with nothing but headache and heartache.

Do not use this company!! I refinance my house at the end of 2020 I thought I was getting an excellent rate and a wonderful mortgage payment. Turns out somebody made a discrepancy in my taxes and I was not informed about it for a whole year! There is a $9400 discrepancy in my account and basically my payment is now exactly the same as before I refinance because we’re trying to pay my taxes off. I reached out to the company and that’s all they did spread it out in 24 months after i had no way of knowing about this for a whole year! so I have the exact same payment that I had before I refinanced. Mortgage solutions lol what a joke! Save your money!

Approximately, a year ago my husband and I made the decision to refinance our home. We absolutely understand within the mortgage business our mortgage is at the possibility of being sold to another company. It's deeply upsetting when mortgage solutions advises us that our mortgage has been sold to BSI Financial Institute that has a one star rating and a very stern warning from the Better Business Bureau. When contacted after receiving a letter from Mortgage Solutions stating they will assist with any questions or concerns I'm advised their is nothing they can do, reach out to BSI. I'm advising any veteran families who are looking to finance or refinance their mortgage to think twice before using mortgage solutions. I'm now looking at extreme possibilities based off the reviews and BBB site.

This company is horrible! We got dragged along for almost 2 months trying to refinance with them, as I’m explaining we’re in dire need of help. I had to call back multiple times just to get answers after being told they would call back. Long story short they have no idea what’s going on amongst them selves and are not willing to help longtime customers in anyway.