More than a BackpackReviews of morethanabackpack.com

So this is this not a family owned company it just another front for a warehouse in China. Placed an order on Feb 24th. Didn’t hear anything from them for nearly two weeks. Sent customer service an email on Mar 7th telling them to cancel my order. Mar 8th I received a notification that they shipped the package.

Bought an overnight bag and the strap broke on 1st use, very poor quality unfortunately. Contacted the company who were quick to respond initially saying I could post it back for a refund/replacement (at my cost), alternatively they would offer a part refund and I could keep the bag. Asked for more information on the part refund twice now and it’s been complete radio silence for nearly 2 weeks. Very disappointed in the product quality but the poor customer service is inexcusable in my book. I would recommend others look elsewhere as my experience has been dreadful.

First of all if I had realised that they were based in China I would never have ordered from them because returns tend to be problematic. I received a shipping notification from Evri saying that they couldn’t deliver. I have followed up with more than a backpack (who take an eternity to respond) they came back gave me the tracking number and told me to sort it out with Evri. I messaged them and said that this wasn’t acceptable and I wanted a refund as we had now bought one elsewhere for my son to start school. They haven’t responded to this I ordered on 23/08/24 and as of 17 September I haven’t received the item and there’s been no refund. DONOT ORDER FROM THIS COMPANY

US Buyer beware... Returns have to be sent to the UK or to China. The cost is in excess of $40, which is about the same price as the merchandise. Additionally the items are made for the chinese market, not for the western market, which means the packaging is in chinese.

A cat back pack came misshapen and broken. Box is was sent in wasn't big enough to hold it. Looks banged and stepped on. Says I have to pay for return shipping. Waiting on response from their email, but the outlook doesn't look promising. Looks like a cheap Chinese drop shipping company. Quality is terrible. DO NOT BUY

I ordered two backpacks on July 22, 2024. I am still waiting for their arrival. Currently, tracking of the package indicated they are being held in customs since Aug. 8th since the package originated in China. I a very disappointed not to have the backpacks but also the orgin of the backpacks. I thought this was a local family run business in the USA. I've emailed the company with no reply. I want my money back. Beware.. do not buy from this company.

Took 15 days to be delivered so much too late to be given as a birthday gift. Emails are ignored. Awful company. Always read reviews before parting with your money.

Total scam. They got me for $60.. I should have read the reviews first.