MoparfactorypartsReviews of moparfactoryparts.com

I ordered 2 parts with expedited shipping. The parts never were shipped on time because they were out of stock. Once I received my package, one of the parts is missing. They do not answer their phones, chat, or emails. Avoid. Had to file a credit card dispute and waiting to see if I get my monies back that way since they don't seem to be sending out my part.

I ordered 4 window weatherstrips for our truck - 2 of the 4 were correct. 1 seemed similar but not exactly what was in the picture, and the last one was for a completely different car. The model number on the package label was a 9 instead of a 6 in one place when compared with the item number on my confirmation page. I ordered black rubber weatherstripping for a Dodge Ram and recieved a chrome plastic piece for a Jeep. It happens, sometimes companies mix up parts, no biggie. But now I've been calling and emailing for 2 months to get it replaced with the correct item and they will not even reply. I've called 4 times and emailed 3 times and haven't recieved a reply at all. They're avoiding fixing their mistakes which is shady. I will never order from them again. $60 out of pocket on a piece we can't even use because they will not answer back.

Oh my god these people are horrific. Don’t even think about doing a transaction for anything with these people. I can’t say enough bad things about this company. They take pleasure in being rude, non responsive, giving false information, and taking your money only to make you wait and wait and wait. They make promises that they never keep. I wish I had enough influence to have them investigated, and have their merchant accounts cancelled to shut down their online business. You CANNOT trust these people. They are the worst ever, pure rubbish.

never answer emails or chat !

I would not order anything from this rip off of a company,I'd give them zero stars if I could,ordered a rack and pinion which is hydraulic and part is wrong tried to return it and they told me it's an electrical part so it's non refundable so I'm stuck with a 850 dollar part,joke of a company!

The parts that I received do not work. I've been calling customer service for many days and no one answered. In the end, someone answered the phone and told me that even if the parts were broken, I could not return them if I had tested or installed them. So DO NOT BUY THE PARTS FROM THEM!!!!! SO BAD EXPERIENCE!!!!

The item I purchased did not fit my vehicle even though their website indicated it fit based on all details of my vehicle. To return the item, they required I pay shipping and a restocking fee. In the end, a $40 item would cost me $30 in shipping and stocking costs had I returned it. The item: Thermostat Housing - Mopar (5184651AH) My vehicle: 2015 Jeep Grand Cherokee Overland Ecodiesel As of Oct 29, 2021, they still have not corrected their website even after I have pointed out their mislabeling to customer service. If their website says "This part fits your...", don't believe it.

Similar experience as others. I order part and was charged immediately for the part. After 7 days their website showed the order “in progress”. Attempted to get a status via website chat and 3 phone calls only to be able to leave a voice mail. After 12 days and no response from vendor I cancelled the order. Received a email confirming cancel and was told it would be 3-5 days before account was credited. It’s day 4 and still waiting credit. I would advise not doing business with this company due to lack of customer service. By the way I ordered the same part from Amazon and received it in 3 days.