Poppygnu
After 4 uses the lid leaked
After 4 uses the lid leaked, have to use cling film over it now and place in a plastic bag. Very disappointed.

At Moosfy, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs, tumbler, blanket and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Thank you for your Support!
Moosfy (moosfy.com) has 338 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 65 reviews with 1 star · Clear filters
Poppygnu
After 4 uses the lid leaked, have to use cling film over it now and place in a plastic bag. Very disappointed.
Rachel B.
I ordered on September 8th my order is 104727 it is October 13th and I still have not received it. I did receive an email saying it's being delayed because of wildfires???? I paid about 50.00 for a cup....which i feel like I have been scammed. If i do not receive this item or verified tracking information I will file a claim with paypal and my credit card company. If my cup comes within the next few days and is of good quality and i like the product I will adjust my review.
Taylor P.
I never got my mug
Response from MoosfyOct 19, 2020
YOUR MUG WAS DELIVERED - LEFT WITH NEIGHBOR/FRONT DESK/OTHER. PLEASE CHECK YOUR TRACKING NUMBER MAIL AND DOUBLE CHECK WITH THE NEIGHBOR. THE PANDEMIC SLOWED EVERYTHING ABIT. WE'RE GREATLY APPREACITE YOUR PATIENCE WITH US DURING THIS TIME
Stephanie S.
No update on order even after I have asked twice
Response from MoosfyOct 5, 2020
Hi Staphanie, We're sorry that we missed your mail. Tracking number has been sent to you. Please check. P/s: The pandemic is making things slower than normal. We're sorry for causing any inconvenience. The tracking number will be updated by USP soon. Don't worry. Just keep track on it
Joelle W.
Order 3 personalized mugs 2 on the 4th of September and one on the 8th last update that they did was September 11 for the two that were ordered on the fourth in September 17 for the one on the eighth. Really pissed that they have no customer service experience. Two of them are for my mom and my sister. Your website says 5 to 7 business days that I would be delivered it’s been a month. I spent $122.89 and get lied to about how long it will be to receive the items. They need to be sent out today impersonal he should probably get all three of them for free and get my 122.89 back. This is Ridiculous I emailed them on Saturday and have gotten hi response about. My sister got hers Saturday but mine and my mom isn’t here yet
Response from MoosfyOct 19, 2020
We're sincerely sorry that it took such long for your order to be arrived. The fulfillment progress was getting delayed due to the pandemic and currently wildfire. We have mailed you on this matter but it must have got in the junk box. We're sorry for causing this inconvenience. Your final cup is going to be delivered on Oct 21st. Please check your mail for the tracking number. Thank you so much for your patience with us during this time
Carolyn H.
If I could give ZERO STARS I would. I ordered a custom insulated water bottle and never received it. I have contact their "Customer Support" and only got an email saying it was shipped and they had to find the tracking number. No response since then and I have contacted them several times. TERRIBLE!!!!
Response from MoosfyOct 19, 2020
Your item was delivered in or at the mailbox at 5:26 pm on October 15, 2020 in SILVER SPRING, MD 20905. The pandemic and current wildfire have made things slower abit. We're sorry for this inconveniece
Susan K.
I have not received the product and when I contacted your customer service they would only say I had to wait for them to email the tracking number to me. I got an email on the 23rd of September that it was “awaiting shipment” and nothing since. You can believe I will NEVER order from your company again.
Susie B.
#105841 I ordered a product on September 10 for an October 2 birthday gift for my 7 year old granddaughter. The item has yet to ship (awaiting shipment). I’m so frustrated.
Response from MoosfyOct 5, 2020
Hi. We have try our best to have your order arrived on time for the girl birthday and we're glad that it did. Your item was delivered in or at the mailbox at 2:44 pm on October 1, 2020 in WAUCONDA, IL 60084. We hope she would be thrilled with the gift you got for her. Thank you